I have setup an asterisk based phone system using snom-320 (SIP based) phones. I would like to change what seems to be the default procedure for an attended call transfer. Right now, the phone user places the call on hold, calls the extension using a "extension" button on the phone, speaks with the call recipient , and presses transfer to transfer the held call. The users would like to press transfer, call the extension using a "extension" button on the phone, speak to the recipient, then hangup to complete the call. Can you give me a suggestion as to how to do this. Thank you, Michael Boers Michael Scott Technology -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070219/7fad04a4/attachment.htm
Benny Amorsen
2007-Feb-19 12:26 UTC
[asterisk-users] Re: Attended Transfer with snom phones
>>>>> "MB" == Michael Boers <michaelscotttech@gmail.com> writes:MB> I have setup an asterisk based phone system using snom-320 (SIP MB> based) phones. MB> I would like to change what seems to be the default procedure for MB> an attended call transfer. Right now, the phone user places the MB> call on hold, calls the extension using a "extension" button on MB> the phone, speaks with the call recipient , and presses transfer MB> to transfer the held call. MB> The users would like to press transfer, call the extension using a MB> "extension" button on the phone, speak to the recipient, then MB> hangup to complete the call. Reprogram the transfer button to be a hold button, and make sure transfer-on-onhook (or is it transfer-on-hangup?) is turned on in the phone. I think that should work, I can check when I'm at work tomorrow. /Benny