asterisk users - Nov 2006 - Agents that handle calls from multiple queues

Hi everybody,
 
I've got an Asterisk configuration where an agent handles calls from
multiple queues. At the moment I'm using the default Queue application
and I encountered the following problem: When there are calls waiting in
multiple queues the selection of which call is handled by the Agent is
more or less random. It would be nice if the call that was waiting the
longest was handled first. I've been looking at ICD as an alternative to
the Queue application but as far as I could see this project hasn't been
updated for quite some time now. Does anybody know of an alternative or
a way to get the desired behaviour?
 
Thanks,
Ardjan Zwartjes.
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What about creating _two_ appearances on the phone, one for each queue?

-----Original Message-----
From: Ardjan Zwartjes [mailto:A.Zwartjes@telecats.nl]
Sent: Wednesday, November 08, 2006 2:20 AM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Agents that handle calls from multiple queues


Hi everybody,
 
I've got an Asterisk configuration where an agent handles calls from
multiple queues. At the moment I'm using the default Queue application and I
encountered the following problem: When there are calls waiting in multiple
queues the selection of which call is handled by the Agent is more or less
random. It would be nice if the call that was waiting the longest was handled
first. I've been looking at ICD as an alternative to the Queue application
but as far as I could see this project hasn't been updated for quite some
time now. Does anybody know of an alternative or a way to get the desired
behaviour?
 
Thanks,
Ardjan Zwartjes.

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