Rob Hillis
2006-Nov-08 01:33 UTC
[asterisk-users] Operating queues with clients on a legacy PABX
Hi guys! I'm having one or two issues with queues hosted by an Asterisk machine where the clients are on a legacy PABX - at least for the interim. I fully expect most of these issues to be non-resolvable, but thought I'd at least ask to find out if there is some way of working around the issues. The legacy PABX is an NEC 7400 ICS connected to Asterisk via an E1 ISDN link. Calls are passed to the NEC without a problem. The biggest issue is when an agent transfers a call to another person on the NEC. Obviously using the transfer button on the phones gives Asterisk no clue that the call has been transferred, meaning that the agent then does not receive another call until the transferred call has been completed. Can anyone think of a workaround for this? -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 542 bytes Desc: OpenPGP digital signature Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20061108/5230249c/signature.pgp
Andrew Joakimsen
2006-Nov-08 14:21 UTC
[asterisk-users] Operating queues with clients on a legacy PABX
What is your queues.conf? Can you dial the user outside of a queue after they transfer the call? On 11/8/06, Rob Hillis <rob@hillis.dyndns.org> wrote:> > Hi guys! > > I'm having one or two issues with queues hosted by an Asterisk machine > where the clients are on a legacy PABX - at least for the interim. I > fully expect most of these issues to be non-resolvable, but thought I'd > at least ask to find out if there is some way of working around the > issues. The legacy PABX is an NEC 7400 ICS connected to Asterisk via an > E1 ISDN link. Calls are passed to the NEC without a problem. > > The biggest issue is when an agent transfers a call to another person on > the NEC. Obviously using the transfer button on the phones gives > Asterisk no clue that the call has been transferred, meaning that the > agent then does not receive another call until the transferred call has > been completed. Can anyone think of a workaround for this? > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061108/e6a0b254/attachment.htm