Michael Welter
2006-Oct-12 14:59 UTC
[asterisk-users] Attended transfer hanging PRI channel
The attendant attempts an attended call transfer (all phones are IP501). The attendant pushes "hold", "transfer", dials the extension and announces the call. When the attendant pushes "transfer" the second time, the original call is lost. The reason this is a big problem is that the PRI channel for the call remains busy. Subsequent inbound calls on that channel are rejected. Asterisk 1.2.12.1, Polycom SIP 1.6.6. Has anyone seen this? Thanks. -- Michael Welter Telecom Matters Corp. Denver, Colorado US +1.303.414.4980 mike@TelecomMatters.net www.TelecomMatters.net
Michael Welter wrote:> The attendant attempts an attended call transfer (all phones are > IP501). The attendant pushes "hold", "transfer", dials the extension > and announces the call. When the attendant pushes "transfer" the > second time, the original call is lost. >The attendant is doing it incorrectly. Pressing the hold button isn't necessary. Pressing transfer will automatically put the call on hold. Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."