asterisk users - Oct 2006 - Attended transfer hanging PRI channel

The attendant attempts an attended call transfer (all phones are IP501). 
  The attendant pushes "hold", "transfer", dials the
extension and
announces the call.  When the attendant pushes "transfer" the second 
time, the original call is lost.

The reason this is a big problem is that the PRI channel for the call 
remains busy.  Subsequent inbound calls on that channel are rejected.

Asterisk 1.2.12.1, Polycom SIP 1.6.6.

Has anyone seen this?  Thanks.


-- 
Michael Welter
Telecom Matters Corp.
Denver, Colorado US
+1.303.414.4980
mike@TelecomMatters.net
www.TelecomMatters.net

Michael Welter wrote:
> The attendant attempts an attended call transfer (all phones are 
> IP501).  The attendant pushes "hold", "transfer", dials
the extension
> and announces the call.  When the attendant pushes "transfer" the
> second time, the original call is lost.
>
The attendant is doing it incorrectly.  Pressing the hold button isn't 
necessary.  Pressing transfer will automatically put the call on hold.

Doug


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