Tim Sharp
2006-May-12 09:02 UTC
[Asterisk-Users] Music on Hold restart at beginning for each call
I am using the m option on the dial command to play a message instead of ringing. The message is something like "please wait while I try to locate your party" so I need it to start at the beginning for each call. I think there might be a way in 1.2.x be we are not ready to upgrade yet so a solution for 1.0.9 is what I am after. Thanks.
Chris Hastie
2006-May-14 14:36 UTC
[Asterisk-Users] Music on Hold restart at beginning for each call
On Fri, 12 May 2006, Tim Sharp <TSharp@infoviewsystems.com> wrote>I am using the m option on the dial command to play a message instead >of ringing. The message is something like "please wait while I try to >locate your party" so I need it to start at the beginning for each >call. I think there might be a way in 1.2.x be we are not ready to >upgrade yet so a solution for 1.0.9 is what I am after. Thanks.The 'm' option is for music on hold, not really announcements. Wouldn't it be simpler to play the announcement first, then dial? eg exten => s,1,Playback(local/please_hold_locate) exten => s,2,Dial(${FOO},20,tm) -- Chris Hastie
Tim Sharp
2006-May-15 13:04 UTC
[Asterisk-Users] Music on Hold restart at beginning for each call
Chris, I have it working now using Playback but I am looking for a way to reduce the wait time. The system can hold up to four numbers per each DID number. When a call comes in the first message says "Please wait while I attempt to connect you. At any time during this call you may press 1 to go straight to voice mail." And the first of four numbers is dialed. If the call is not answered then the second message says "Thank you for your patience. I am trying an alternate number. Remember you can always press 1 to go staight to voice mail." And the next number is dialed. This can continue for two more numbers. If there is no answer and all numbers have been tried the message "I am sorry I was unable to locate your party. I will transfer you to their voice mail." And the system transfers the call to voice mail. The best case would be to dial the number while playing the message. I have this working except that the sound file is played in a loop when using the m option with dial. The first call works great, every call after the message will start where the prior call ended. I am looking for a way to have the sound file start at the begining with each call. Thanks, Tim -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Chris Hastie Sent: Sunday, May 14, 2006 5:37 PM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Music on Hold restart at beginning for each call On Fri, 12 May 2006, Tim Sharp <TSharp@infoviewsystems.com> wrote>I am using the m option on the dial command to play a message instead >of ringing. The message is something like "please wait while I try to >locate your party" so I need it to start at the beginning for each >call. I think there might be a way in 1.2.x be we are not ready to >upgrade yet so a solution for 1.0.9 is what I am after. Thanks.The 'm' option is for music on hold, not really announcements. Wouldn't it be simpler to play the announcement first, then dial? eg exten => s,1,Playback(local/please_hold_locate) exten => s,2,Dial(${FOO},20,tm) -- Chris Hastie _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Tim Sharp
2006-May-16 06:35 UTC
[Asterisk-Users] Music on Hold restart at beginning for each call
Chris, When I tried background it waited until the message was done before dialing, just like playback. Am I missing something? Thanks, Tim -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Matt Sent: Monday, May 15, 2006 4:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Music on Hold restart at beginning for each call Why not use background? On 5/15/06, Tim Sharp <TSharp@infoviewsystems.com> wrote:> Chris, > I have it working now using Playback but I am looking for a way to reduce the wait time. > > The system can hold up to four numbers per each DID number. When a call comes in the first message says > "Please wait while I attempt to connect you. At any time during this call you may press 1 to go straight > to voice mail." And the first of four numbers is dialed. If the call is not answered then the second > message says "Thank you for your patience. I am trying an alternate number. Remember you can always > press 1 to go staight to voice mail." And the next number is dialed. This can continue for two more > numbers. If there is no answer and all numbers have been tried the message "I am sorry I was unable to > locate your party. I will transfer you to their voice mail." And the system transfers the call to voice mail. > > The best case would be to dial the number while playing the message. I have this working except that the > sound file is played in a loop when using the m option with dial. The first call works great, every call after > the message will start where the prior call ended. I am looking for a way to have the sound file start at the > begining with each call. > > Thanks, > Tim > > > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Chris > Hastie > Sent: Sunday, May 14, 2006 5:37 PM > To: asterisk-users@lists.digium.com > Subject: Re: [Asterisk-Users] Music on Hold restart at beginning for > each call > > > On Fri, 12 May 2006, Tim Sharp <TSharp@infoviewsystems.com> wrote > >I am using the m option on the dial command to play a message instead > >of ringing. The message is something like "please wait while I try to > >locate your party" so I need it to start at the beginning for each > >call. I think there might be a way in 1.2.x be we are not ready to > >upgrade yet so a solution for 1.0.9 is what I am after. Thanks. > > The 'm' option is for music on hold, not really announcements. Wouldn't > it be simpler to play the announcement first, then dial? eg > > exten => s,1,Playback(local/please_hold_locate) > exten => s,2,Dial(${FOO},20,tm) > -- > Chris Hastie > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Tim Sharp
2006-May-19 10:45 UTC
[Asterisk-Users] Music on Hold restart at beginning for each call
Chris, The queues idea is a good one. I will check it out. Thanks for all of your suggestions. Tim -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Chris Hastie Sent: Friday, May 19, 2006 3:48 AM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Music on Hold restart at beginning for each call On Tue, 16 May 2006, Tim Sharp <TSharp@infoviewsystems.com> wrote>Chris, >When I tried background it waited until the message was done before >dialing, just like playback. Am I missing something?Wasn't my suggestion :) If I've understood what you're trying to I would go one of two ways: Rather than dial each of the four numbers sequentially, dial them simultaneously. This should hopefully speed up your average pick up time, but will loose any control over preference for who deals with the call. Or investigate queues. I don't have enough people to make it worth my while looking at these, so I've no idea if they're what you need, but they sound like they might be. -- Chris Hastie _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Tim Sharp
2006-May-23 07:30 UTC
[Asterisk-Users] Music on Hold restart at beginning for each call
FYI, we upgraded to 1.2.7.1 this weekend and the new features in MOH allow for the sound file to start at the begining with each call. Thanks to Chris and Matt for their responses. Tim -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Tim Sharp Sent: Friday, May 19, 2006 1:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Music on Hold restart at beginning for each call Chris, The queues idea is a good one. I will check it out. Thanks for all of your suggestions. Tim -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]On Behalf Of Chris Hastie Sent: Friday, May 19, 2006 3:48 AM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] Music on Hold restart at beginning for each call On Tue, 16 May 2006, Tim Sharp <TSharp@infoviewsystems.com> wrote>Chris, >When I tried background it waited until the message was done before >dialing, just like playback. Am I missing something?Wasn't my suggestion :) If I've understood what you're trying to I would go one of two ways: Rather than dial each of the four numbers sequentially, dial them simultaneously. This should hopefully speed up your average pick up time, but will loose any control over preference for who deals with the call. Or investigate queues. I don't have enough people to make it worth my while looking at these, so I've no idea if they're what you need, but they sound like they might be. -- Chris Hastie _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users