Hi,
In features.conf I have defined "atxfer => 1"
So, when a customer calls my support queue, and the agent from my support queue
needs to transfer the customer to the billing queue, the agent dials 1, hears a
"transfer" message and then dials the billing queue extensions.
The agent enters a queue. At this point, he can hang up and leave the customer
in the queue.
But instead of this, I need my agent to be able to take the call back, so that
he can tell the customer that there is a long queue and the billing departement
will call him later.
Is there a way to do this? I know that I the call was transferred to a user (not
a queue), if the user hangs up the call goes back to the agent. The problem is
that in the case of the queue the Queue application doesn't hangup up the
call where there is a queue, so I need another key (probably the same atxfer
"1" key) to do this.
Is there a way to do this???
Thank you
Dov
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