asterisk users - Mar 2006 - after-queues

Hi,

I have the following requirement.. after a customer is answered by a Queue, I
want him to be redirected to another extensions, where an IVR would answer and
ask for his opinion about the analyst who just solved his issue.

Is there a way to redirect him automatically, or do I have to ask my agents to
manually transfer the users to this IVR extension?

Thank you
Dov
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On 3/27/06, Dov Bigio <dovb@terra.com.br> wrote:
>
> Hi,
>
> I have the following requirement.. after a customer is answered by a Queue,
> I want him to be redirected to another extensions, where an IVR would
answer
> and ask for his opinion about the analyst who just solved his issue.
>
> Is there a way to redirect him automatically, or do I have to ask my agents
> to manually transfer the users to this IVR extension?
>
 If the agent hangs up it's going to signal termination of the call,
so they would currently need to transfer out to an extension prior to
moving on.

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