asterisk users - Jan 2006 - ChanSpy via external application

Hi,

I have developped an application that monitors the status of my queues through
the events triggered on the Manager Interface.

This way, I can know the status of my Agent real time.

Now, I have a new requirement that I must allow a manager to click on the Agent
he wants to monitor and be able to monitor the call.

My idea was to, when the user clicks on the Agent, I would Originate a call
between his extension and  the extension I have for ChanSpy, passing as
parameter the Agent number.

For testing this, I tried a call file on /var/spool/asterisk/outgoing

Channel: SIP/dov.bigio              -----------> This is me
MaxRetries: 3
RetryTime: 40
WaitTime: 25
Context: 01.telecom
Application: ChanSpy
Data: Agent/5450                      ---------> This is the Agent I want to
monitor
Priority: 1

The problem is that ChanSpy doesn't accept "Agent/xxxx" as
parameter, just "Agent".
Is there a way to ChanSpy a specific know Agent?
(Or at least to send via dtmf the Agent Number I want to monitor right after the
ChanSpy application is called?

Thank you very much!
Dov
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Use channel of your agent

Channel: SIP/dov.bigio
MaxRetries: 3
RetryTime: 40
WaitTime: 25
Context: 01.telecom
Application: ChanSpy
Data: SIP/234-ssnf
Priority: 1

Cheers,
Giovanni Miano

2006/1/5, Dov Bigio <dovb@terra.com.br>:
>
> Hi,
>
> I have developped an application that monitors the status of my queues
> through the events triggered on the Manager Interface.
>
> This way, I can know the status of my Agent real time.
>
> Now, I have a new requirement that I must allow a manager to click on the
> Agent he wants to monitor and be able to monitor the call.
>
> My idea was to, when the user clicks on the Agent, I would Originate a
> call between his extension and  the extension I have for ChanSpy, passing
as
> parameter the Agent number.
>
> For testing this, I tried a call file on /var/spool/asterisk/outgoing
>
> Channel: SIP/dov.bigio              -----------> This is me
> MaxRetries: 3
> RetryTime: 40
> WaitTime: 25
> Context: 01.telecom
> Application: ChanSpy
> Data: Agent/5450                      ---------> This is the Agent I
want
> to monitor
> Priority: 1
> The problem is that ChanSpy doesn't accept "Agent/xxxx" as
parameter, just
> "Agent".
> Is there a way to ChanSpy a specific know Agent?
> (Or at least to send via dtmf the Agent Number I want to monitor right
> after the ChanSpy application is called?
>
> Thank you very much!
> Dov
>
>
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--
Giovanni Miano
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