Hello everyone. This is a message I've sent before on Sunday, no one replied so I'm reposting it (guess not everyone's at work 7/7) I've got this really annoying and beyond-my-knowledge-to-debug problem. The line connected to my FXO port gets marked "out of order" by my telco operator. I don't know how to explain this further. If I dial my own number from a different phone I get a message "the called number is out of order". This is only rarely happening (twice on Sunday, once today) but when it does happen the * requires a reboot! The worst part is that we usually find of this problem from a customer calling our other number or a mobile saying the main number can't be reached! If anyone has any idea where to look or what to look for in the log files, please advice. If anyone has any workaround for this problem, again, please advice. At the moment I'm working on a really ugly solution: I'm planning to create a call file once every 5 minutes and have * call the hanging number from the other number. If the call makes it back to the * I'll set a global var. If the call doesn't make it back to * the global var will not get set and, when the Dial command times out, I'll know it's time to System(/sbin/reboot)! Unfortunately this is really ugly and I'm not sure I'll be able to make it work, but I will try!
> This is a message I've sent before on Sunday, no one replied so I'm > reposting it (guess not everyone's at work 7/7) > > I've got this really annoying and beyond-my-knowledge-to-debug problem. The > line connected to my FXO port gets marked "out of order" by my telco > operator. I don't know how to explain this further. If I dial my own number > from a different phone I get a message "the called number is out of order". > > This is only rarely happening (twice on Sunday, once today) but when it does > happen the * requires a reboot! The worst part is that we usually find of > this problem from a customer calling our other number or a mobile saying the > main number can't be reached! > > If anyone has any idea where to look or what to look for in the log files, > please advice. If anyone has any workaround for this problem, again, please > advice. > > At the moment I'm working on a really ugly solution: I'm planning to create > a call file once every 5 minutes and have * call the hanging number from the > other number. If the call makes it back to the * I'll set a global var. If > the call doesn't make it back to * the global var will not get set and, when > the Dial command times out, I'll know it's time to System(/sbin/reboot)! > Unfortunately this is really ugly and I'm not sure I'll be able to make it > work, but I will try!If the suggestions that have already been posted don't work, then I'd suggest running ethereal (or whatever your favorite packet capture utility happens to be), and using the resulting trace to see what is happening on the wire. You should be able to see a hangup if the issue is coming from asterisk, or if the issue is coming from his phone, etc. If you do this, do a capture filter on his phone's mac address, and post (or send me directly) the last hundred or so packets from the trace.
If this is anything like the issue I have seen on Brooktrout fax cards it is related to power fluctuations. Is your * system on a properly sized UPS for the system? What card do you have installed and what motherboard/PSU are you using? Jared Armstrong -----Original Message----- From: Cosmin Prund [mailto:cosmin@adicomsoft.ro] Sent: Thursday, February 16, 2006 5:36 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] FXO port on TDM400P hangs!! Hello everyone. This is a message I've sent before on Sunday, no one replied so I'm reposting it (guess not everyone's at work 7/7) I've got this really annoying and beyond-my-knowledge-to-debug problem. The line connected to my FXO port gets marked "out of order" by my telco operator. I don't know how to explain this further. If I dial my own number from a different phone I get a message "the called number is out of order". This is only rarely happening (twice on Sunday, once today) but when it does happen the * requires a reboot! The worst part is that we usually find of this problem from a customer calling our other number or a mobile saying the main number can't be reached! If anyone has any idea where to look or what to look for in the log files, please advice. If anyone has any workaround for this problem, again, please advice. At the moment I'm working on a really ugly solution: I'm planning to create a call file once every 5 minutes and have * call the hanging number from the other number. If the call makes it back to the * I'll set a global var. If the call doesn't make it back to * the global var will not get set and, when the Dial command times out, I'll know it's time to System(/sbin/reboot)! Unfortunately this is really ugly and I'm not sure I'll be able to make it work, but I will try!
In a dedicated fax server with brooktrout fax cards (analogue), and when I first setup my * without a UPS. We were noticing that the lines became "un-initialized" which required the fax/phone software/drivers to require re-initialization. On our windows based fax server this required restarting the fax service and on * it required doing a zaptel/asterisk restart. Since we moved both of these systems to new/larger UPS's the issue appears to have disappeared. This is only a suggestion since it appears to me that there might be a correlation. I can't say if a larger PSU would help, but I don't see how it could hurt. Jared Armstrong -----Original Message----- From: Cosmin Prund [mailto:cosmin@adicomsoft.ro] Sent: Thursday, February 16, 2006 10:32 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] FXO port on TDM400P hangs!! POWER FLUCTUATIONS I have in abundance! My * is on a modest machine (Duron 3000+, 512RAM, a good Gigabyte MB and a cheap PSU). I've got a TDM400P card with one FXS and three FXO. The UPS is as good as I'm willing to put into the box. If power fluctuations are known to cause such problems I'll have to upgrade the PSU to something good. Anyone else had such problems because of power fluctuations?> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Jared Armstrong > Sent: Thursday, February 16, 2006 4:26 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] FXO port on TDM400P hangs!! > > If this is anything like the issue I have seen on Brooktrout fax cards> it is related to power fluctuations. Is your * system on a properly > sized UPS for the system? What card do you have installed and what > motherboard/PSU are you using? > > > Jared Armstrong > > -----Original Message----- > From: Cosmin Prund [mailto:cosmin@adicomsoft.ro] > Sent: Thursday, February 16, 2006 5:36 AM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] FXO port on TDM400P hangs!! > > Hello everyone. > > This is a message I've sent before on Sunday, no one replied so I'm > reposting it (guess not everyone's at work 7/7) > > I've got this really annoying and beyond-my-knowledge-to-debugproblem.> The line connected to my FXO port gets marked "out of order" by my > telco operator. I don't know how to explain this further. If I dial my> own number from a different phone I get a message "the called number > is out of order". > > This is only rarely happening (twice on Sunday, once today) but when > it does happen the * requires a reboot! The worst part is that we > usually find of this problem from a customer calling our other number > or a mobile saying the main number can't be reached! > > If anyone has any idea where to look or what to look for in the log > files, please advice. If anyone has any workaround for this problem, > again, please advice. > > At the moment I'm working on a really ugly solution: I'm planning to > create a call file once every 5 minutes and have * call the hanging > number from the other number. If the call makes it back to the * I'll > set a global var. If the call doesn't make it back to * the global var> will not get set and, when the Dial command times out, I'll know it's > time to System(/sbin/reboot)! > Unfortunately this is really ugly and I'm not sure I'll be able to > make it work, but I will try! > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users