Hi all, Have been experimenting with agents and queues instead of placing calls direct to a user's phone extension, but I've run into problems with calls to both the agent and the extension which creates a zombie and double records calls abandoned etc. We're using a unique queue for each agent (only a handful of users) to try and get some agent/queue information to see what the agents have been doing, but for some reason each call rings both the agent and the extension, the extension drops once answered but I get two cdr records, if the call is abandoned I get two calls added to the total when I check with 'show queues'. Any ideas how I can avoid this, I've searched the wiki with little joy, have I misssed something simple? Steve I've created the agents, agents.conf .. agent => 366,,Richard agent => 300,,Jamie created the queues queues.conf .. [Q204] member => Agent/366 [Q205] member => Agent/300 Logged them in with exten => 555,1,AgentCallbackLogin This requests an agent ID, no password and the extension to ring for the calls and lets me login anyone to any phone. For the test I logged in agent 300 and used extension 205. The testing dialplan for incoming calls over our PRI goes something like - extensions.conf .. exten => 205,1,Answer exten => 205,2,Ringback exten => 205,3,Wait(2) exten => 205,4,Queue(Q205) The call gets answered and the log shows it's VERBOSE[10393] logger.c: -- Executing Queue("Zap/32-1", "Q205") in new stack Feb 2 13:47:20 DEBUG[10393] channel.c: Prodding channel 'Zap/32-1' Feb 2 13:47:20 VERBOSE[10393] logger.c: -- Started music on hold, class 'default', on channel 'Zap/32-1' Feb 2 13:47:20 DEBUG[10393] channel.c: Scheduling timer at 160 sample intervals Feb 2 13:47:20 VERBOSE[10393] logger.c: -- outgoing agentcall, to agent '300', on 'Local/205@default-a32e,1' Feb 2 13:47:20 VERBOSE[10393] logger.c: -- Called Agent/300 Feb 2 13:47:20 VERBOSE[10395] logger.c: -- Executing Dial("Local/205@default-a32e,2", "SIP/205|30|tT") in new stack Feb 2 13:47:20 DEBUG[10395] chan_sip.c: Outgoing Call for 205 Feb 2 13:47:20 VERBOSE[10395] logger.c: -- Called 205 Feb 2 13:47:20 DEBUG[1209] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '2b1f50e81ad98d3a18640c2548361487@192.168.2.6' Request 102: Found Feb 2 13:47:20 DEBUG[1209] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '2b1f50e81ad98d3a18640c2548361487@192.168.2.6' Request 102: Found Feb 2 13:47:20 VERBOSE[10395] logger.c: -- SIP/205-e065 is ringing Feb 2 13:47:20 VERBOSE[10393] logger.c: -- Agent/300 is ringing Feb 2 13:47:20 DEBUG[10393] channel.c: Generator got voice, switching to phase locked mode Feb 2 13:47:22 DEBUG[1209] chan_sip.c: build_route: Contact hop: <sip:205@192.168.2.15> Feb 2 13:47:22 VERBOSE[10395] logger.c: -- SIP/205-e065 answered Local/205@default-a32e,2 Feb 2 13:47:22 DEBUG[10393] app_queue.c: Dunno what to do with control type -1 Feb 2 13:47:22 VERBOSE[10393] logger.c: -- Agent/300 answered Zap/32-1 Feb 2 13:47:22 DEBUG[10393] chan_zap.c: Set option TONE VERIFY, mode: MUTECONF(1) on Zap/32-1 Feb 2 13:47:22 VERBOSE[10393] logger.c: -- Stopped music on hold on Zap/32-1 Feb 2 13:47:22 DEBUG[10393] channel.c: Scheduling timer at 0 sample intervals Feb 2 13:47:22 DEBUG[10395] channel.c: Planning to masquerade channel SIP/205-e065 into the structure of Local/205@default-a32e,1 Feb 2 13:47:22 DEBUG[10395] channel.c: Done planning to masquerade channel SIP/205-e065 into the structure of Local/205@default-a32e,1 Feb 2 13:47:22 DEBUG[10393] channel.c: Got clone lock for masquerade on 'SIP/205-e065' at 0x8801ee4 Feb 2 13:47:22 DEBUG[10395] chan_local.c: Not posting to queue since already masked on 'Local/205@default-a32e,2' Feb 2 13:47:22 DEBUG[10393] channel.c: Putting channel SIP/205-e065 in 64/64 formats Feb 2 13:47:22 DEBUG[10393] channel.c: Released clone lock on 'Local/205@default-a32e,1<ZOMBIE>' Feb 2 13:47:22 DEBUG[10393] channel.c: Done Masquerading SIP/205-e065 (6) Feb 2 13:47:22 DEBUG[10393] chan_agent.c: Bridge on 'SIP/205-e065' being set to 'Agent/300' (3) Feb 2 13:47:22 DEBUG[10393] chan_agent.c: Native formats changing from 64 to 8 Feb 2 13:47:22 DEBUG[10393] chan_agent.c: Resetting read to 64 and write to 64 Feb 2 13:47:22 DEBUG[10395] channel.c: Bridge stops because we're zombie or need a soft hangup: c0=Local/205@default-a32e,2, c1=Local/205@default-a32e,1<ZOMBIE>, flags: No,No,Yes,Yes Feb 2 13:47:22 DEBUG[10395] channel.c: Bridge stops bridging channels Local/205@default-a32e,2 and Local/205@default-a32e,1<ZOMBIE> Feb 2 13:47:22 DEBUG[10395] app_dial.c: Exiting with DIALSTATUS=ANSWER. Feb 2 13:47:22 VERBOSE[10395] logger.c: == Spawn extension (macro-stdextn-sip, xindex, 1) exited non-zero on 'Local/205@default-a32e,2' in macro 'stdextn-sip' Feb 2 13:47:22 VERBOSE[10395] logger.c: == Spawn extension (default, 205, 1) exited non-zero on 'Local/205@default-a32e,2' Feb 2 13:47:22 DEBUG[1140] channel.c: Avoiding initial deadlock for 'Local/205@default-a32e,2' Feb 2 13:47:22 DEBUG[10395] cdr_addon_mysql.c: cdr_mysql: inserting a CDR record. Feb 2 13:47:22 DEBUG[10395] cdr_addon_mysql.c: cdr_mysql: SQL command as follows: INSERT INTO cdr (calldate,clid,src,dst,dcontext,channel,dstchannel,lastapp,lastdata,duration,billsec,disposition,amaflags,accountcode,uniqueid,userfield) VALUES ('2006-02-02 13:47:20','\"INDeX\" <1001>','1001','205','default', 'Local/205@default-a32e,2','SIP/205-e065','Dial','SIP/205|30|tT',2,0,'ANSWERED',3,'','1138888040.2928','') Feb 2 13:47:25 DEBUG[1209] chan_sip.c: Stopping retransmission on '40fee5e54bd677670b368e212aee6518@127.0.0.1' of Request 104: Match Found Feb 2 13:47:27 DEBUG[10393] chan_agent.c: Bridge on 'SIP/205-e065' being cleared (2) Feb 2 13:47:27 DEBUG[10393] chan_sip.c: update_call_counter(205) - decrement call limit counter Feb 2 13:47:27 DEBUG[10393] channel.c: Didn't get a frame from channel: Agent/300 Feb 2 13:47:27 DEBUG[10393] channel.c: Bridge stops bridging channels Zap/32-1 and Agent/300 Feb 2 13:47:27 DEBUG[10393] chan_agent.c: Hangup called for state Up Feb 2 13:47:27 VERBOSE[10393] logger.c: == Spawn extension (index1, 205, 7) exited non-zero on 'Zap/32-1' Feb 2 13:47:27 VERBOSE[10393] logger.c: -- Executing Hangup("Zap/32-1", "") in new stack Feb 2 13:47:27 VERBOSE[10393] logger.c: == Spawn extension (index1, h, 1) exited non-zero on 'Zap/32-1' Feb 2 13:47:27 DEBUG[10393] cdr_addon_mysql.c: cdr_mysql: inserting a CDR record. Feb 2 13:47:27 DEBUG[10393] cdr_addon_mysql.c: cdr_mysql: SQL command as follows: INSERT INTO cdr (calldate,clid,src,dst,dcontext,channel,dstchannel,lastapp,lastdata,duration,billsec,disposition,amaflags,accountcode,uniqueid,userfield) VALUES ('2006-02-02 13:47:20','\"INDeX\" <1001>','1001','205','index1', 'Zap/32-1','Agent/300','Hangup','',7,5,'ANSWERED',3,'','1138888039.2926','') Feb 2 13:47:27 DEBUG[10393] chan_zap.c: Set option AUDIO MODE, value: ON(1) on Zap/32-1 Feb 2 13:47:27 DEBUG[10393] chan_zap.c: Hangup: channel: 32 index = 0, normal = 14, callwait = -1, thirdcall = -1 Feb 2 13:47:27 DEBUG[10393] chan_zap.c: Not yet hungup... Calling hangup once with icause, and clearing call Feb 2 13:47:27 DEBUG[10393] chan_zap.c: disabled echo cancellation on channel 32 Feb 2 13:47:27 DEBUG[10393] chan_zap.c: Set option TDD MODE, value: OFF(0) on Zap/32-1 Feb 2 13:47:27 DEBUG[10393] chan_zap.c: Updated conferencing on 32, with 0 conference users Feb 2 13:47:27 DEBUG[10393] chan_zap.c: Set option AUDIO MODE, value: OFF(0) on Zap/32-1 Feb 2 13:47:27 DEBUG[10393] chan_zap.c: disabled echo cancellation on channel 32 Feb 2 13:47:27 VERBOSE[10393] logger.c: -- Hungup 'Zap/32-1'