asterisk users - Jan 2006 - SIP/IAX softphones for use in callcentre environments

I have installed several call centers in the netherlands with the
eyebeam softphone (from the counterpath guys)

It is not free, but very stable, and pretty easy to use.

It works great with asterisk (specially the presence option, so agents
can see whether somebody is actually ready to take a call).

In combination with sennheiser headset CC series, I have had no
complaints.

We also use a tapi to make automated dialing possible, which also works
fine.

Enjoy,

joash

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Andrey
Loginov
Sent: Thursday, January 05, 2006 8:53 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] SIP/IAX softphones for use in callcentre
environments

Chris Bagnall wrote:
> I've been working my way through the softphones listed on voip-info
over the
> last few weeks and I've not really found anything to fit the bill. Has
> anyone had more luck?
> 
> The environment is a small call centre of 5 users. Operators often
need to
> be able to transfer calls to other operators with different
specialties, so
> the softphone needs to be easy to use and quick to transfer calls.
Operators
> also have a full-screen web application open most of the time to
assist them
> with callers, so if possible, the softphone needs to either run always
on
> top, or (possibly) have keyboard hotkeys for common functions.
> 
> Most importantly it needs to work with 96dpi fonts (rather than
Windows'
> default of 72dpi). The TFTs they have are 1280x1024 and operators
prefer the
> larger font size. Many of the softphones I've tried end up with data
> elements appearing in weird places (or not visibile at all) with the
larger
> font size.
> 
Try to use SJphone. It's free and easy to use.
http://sjlabs.com

-- 
Sincerely Yours,
Andrey Loginov
Insource LLC.
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