asterisk users - Jan 2006 - SIP/IAX softphones for use in call centre environments

I've been working my way through the softphones listed on voip-info over the
last few weeks and I've not really found anything to fit the bill. Has
anyone had more luck?

The environment is a small call centre of 5 users. Operators often need to
be able to transfer calls to other operators with different specialties, so
the softphone needs to be easy to use and quick to transfer calls. Operators
also have a full-screen web application open most of the time to assist them
with callers, so if possible, the softphone needs to either run always on
top, or (possibly) have keyboard hotkeys for common functions.

Most importantly it needs to work with 96dpi fonts (rather than Windows'
default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the
larger font size. Many of the softphones I've tried end up with data
elements appearing in weird places (or not visibile at all) with the larger
font size.

Any thoughts / suggestions / pointers?

Thanks in advance.

Regards,

Chris
-- 
C.M. Bagnall, Director, Minotaur I.T. Limited
This email is made from 100% recycled electrons

Chris Bagnall wrote:
> I've been working my way through the softphones listed on voip-info
over the
> last few weeks and I've not really found anything to fit the bill. Has
> anyone had more luck?
> 
> The environment is a small call centre of 5 users. Operators often need to
> be able to transfer calls to other operators with different specialties, so
> the softphone needs to be easy to use and quick to transfer calls.
Operators
> also have a full-screen web application open most of the time to assist
them
> with callers, so if possible, the softphone needs to either run always on
> top, or (possibly) have keyboard hotkeys for common functions.
> 
> Most importantly it needs to work with 96dpi fonts (rather than
Windows'
> default of 72dpi). The TFTs they have are 1280x1024 and operators prefer
the
> larger font size. Many of the softphones I've tried end up with data
> elements appearing in weird places (or not visibile at all) with the larger
> font size.
> 
Try to use SJphone. It's free and easy to use.
http://sjlabs.com

-- 
Sincerely Yours,
Andrey Loginov
Insource LLC.

I will send you the alpha version offlist if you promise to give me some 
feedback :)

Zoa

Jens Vagelpohl wrote:
>
> On 5 Jan 2006, at 09:45, Zoa wrote:
>
>>
>> Have a look at our idefisk softphone. (available for windows, mac  
>> and linux).
>
>
> The download links at http://www.asteriskguru.com/tools/ 
> idefisk_beta.php only lead to Windoze versions, how do I get the Maxc  
> version?
>
> Thanks!
>
> jens
>
>
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Chris,

I've done several customized versions of iaxComm (including two for call
centers)

Contact me off-list if you're interested.

On Thu, 5 Jan 2006 05:37:59 -0000, "Chris Bagnall"
<asterisk@minotaur.cc> wrote:
>I've been working my way through the softphones listed on voip-info over
the
>last few weeks and I've not really found anything to fit the bill. Has
>anyone had more luck?
>
>The environment is a small call centre of 5 users. Operators often need to
>be able to transfer calls to other operators with different specialties, so
>the softphone needs to be easy to use and quick to transfer calls. Operators
>also have a full-screen web application open most of the time to assist them
>with callers, so if possible, the softphone needs to either run always on
>top, or (possibly) have keyboard hotkeys for common functions.
>
>Most importantly it needs to work with 96dpi fonts (rather than Windows'
>default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the
>larger font size. Many of the softphones I've tried end up with data
>elements appearing in weird places (or not visibile at all) with the larger
>font size.
>
>Any thoughts / suggestions / pointers?
>
>Thanks in advance.
>
>Regards,
>
>Chris
>-- 
>C.M. Bagnall, Director, Minotaur I.T. Limited
>This email is made from 100% recycled electrons
>
>
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>Asterisk-Users mailing list
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