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a5299e5b
2005 Nov 08
3
Agent Call Recording
When recording inbound agent calls, if the queues use agent members
(Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm
where xxxx is the agent number. However, if the queues use phone members
(SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any
way of making the recorded file either agent-xxxx or even sip-xxxx where
xxxx is the extension number.
I had