jan.sarin@securia.se
2005-Oct-18 05:58 UTC
SV: SV: [Asterisk-Users] Queues and call waiting indication
My suggestion would be the one-line eyeBeam phone under development. Check out support.xten.com. //Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] F?r afoc@interconnessioni.it Skickat: den 18 oktober 2005 14:48 Till: Asterisk Users Mailing List - Non-Commercial Discussion ?mne: Re: SV: [Asterisk-Users] Queues and call waiting indication> This behaviour is totally senseless since the whole purouse of queues is > to _queue_ the callers until the agent is available. "available" usually > means "not on the phone" -- whether or not it's an incoming or outgoing > call.Agree!> I "solved" this problem by using single-line clients and phones where > you can turn off call wating.Can you suggest me a SIP or IAX phone with just one line that can also open url's passed by asterisk ? Tnx!> > //Jan > > -----Ursprungligt meddelande----- > Fr?n: asterisk-users-bounces@lists.digium.com > > [mailto:asterisk-users-bounces@lists.digium.com] F?r > > afoc@interconnessioni.it > Skickat: den 18 oktober 2005 14:14 > Till: asterisk-users@lists.digium.com > ?mne: [Asterisk-Users] Queues and call waiting indication > > Hi, > > I'm running 1.2 beta1 in a mini call center. > > I have 3 queues with 10 operators, and I'm running into some trouble > because when all the operators are busy answering call asterisk still > sends them more, resulting in a "beep beep" (call waiting) over and over > again in Xlite audio. > > An easy solution woud be the use of a "single line" user agent, like > firefly, still this behaviour does not make any sense to me. > > I tried using incominglimit and outgoinglimit in my sip.conf, even if > they are deprecated: no luck. > > Here is a sample from my queues.conf, something wrong in my setup maybe > ? > > Tnx for any help! > > [ingombranti] > > joinempty = strict > maxlen=3 > musiconhold = default > announce = annuncio-ingombranti > strategy = rrmemory > servicelevel = 60 > timeout = 15 > announce-frequency = 15 > eventwhencalled = yes > > member=>SIP/401 > member=>SIP/402 > member=>SIP/403 > member=>SIP/404 > member=>SIP/405 > member=>SIP/406 > member=>SIP/407 > member=>SIP/408 > member=>SIP/409 > member=>SIP/410 > > > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users_______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
jan.sarin@securia.se
2005-Oct-19 01:07 UTC
SV: SV: [Asterisk-Users] Queues and call waiting indication
Could you post an example of how you've solved it. I read something about this earlier but didn't quite figure it out. I already use AgentCallbackLogin... And I still don't understand why this behavior isn't standard for queues. Does this really fix the "agent makes an outgoing call but still recieves calls from the queue"-problem? Thanks! Regards, Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] F?r Adam Goryachev Skickat: den 18 oktober 2005 15:08 Till: Asterisk Users Mailing List - Non-Commercial Discussion ?mne: Re: SV: [Asterisk-Users] Queues and call waiting indication On Tue, 2005-10-18 at 14:35 +0200, jan.sarin@securia.se wrote:> Hi, > > This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled. > > This behaviour is totally senseless since the whole purouse of queues is to _queue_ the callers until the agent is available. "available" usually means "not on the phone" -- whether or not it's an incoming or outgoing call. > > I "solved" this problem by using single-line clients and phones where you can turn off call wating.Actually this can simply be solved in your dialplan.... Just use the setgroup/checkgroup values, and use the AgentCallbackLogin instead of AgentLogin .... This is what I used, and it seems to work quite well so far... well, I haven't actually added the bits for the outbound calls yet on my own system, but I've done it on others, and they seem to be quite happy with it... Regards, Adam _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
jsss> My suggestion would be the one-line eyeBeam phone under jsss> development. Check out support.xten.com. I checked a multiline versionof eyebeam: no url opening within the phone call, using this syntax: Dial(sip/399|||http://www.google.it) Could it be that only IAX2 supports this ? Tnx! -- Best regards, Alessio mailto:afoc@interconnessioni.it