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2005 Oct 18
2
SV: Queues and call waiting indication
...problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled.
This behaviour is totally senseless since the whole purouse of queues is to _queue_ the callers until the agent is available. "available" usually means "not on the phone" -- whether or not it's an incoming or outgoing call.
I "solved" this problem by using single-line clients and phones where you can turn off call wating.
//Jan
-----Ursprunglig...
2005 Oct 18
2
SV: SV: Queues and call waiting indication
...es@lists.digium.com] F?r afoc@interconnessioni.it
Skickat: den 18 oktober 2005 14:48
Till: Asterisk Users Mailing List - Non-Commercial Discussion
?mne: Re: SV: [Asterisk-Users] Queues and call waiting indication
> This behaviour is totally senseless since the whole purouse of queues is > to _queue_ the callers until the agent is available. "available" usually > means "not on the phone" -- whether or not it's an incoming or outgoing > call.
Agree!
> I "solved" this problem by using single-line clients and phones where > you can turn off call wati...