Jordan Bean
2005-Oct-11 06:51 UTC
[Asterisk-Users] Re: [Chan-sccp-users] Need help with hint and callgroup
I don't think that will fix my problem. The hints on the individual user extensions (101, 102, 103 and 104 below) are working just fine. sccp.conf example of 1 user: [devices] type = 7970 description = User1 tzoffset = -6 autologin = 101,401 speeddial = 102,User2,102@wct-internal speeddial = 103,User3,103@wct-internal speeddial = 104,User4,104@wct-internal device => SEP000F90CEF9D3 [lines] id = 101 pin = 1234 label = User1 description = Line101 context = wct-internal incominglimit = 2 mailbox = 101@wct-internal vmnum = 8501 cid_name = User1 cid_num = 101 line => 101 id = 401 pin = 1234 label = Tech Support description = Line401 context = webcore-internal incominglimit = 2 mailbox = 400@webcore-internal vmnum cid_name = Tech Support cid_num = 401 line => 401 --------------------------------------------- extensions.conf example: [wct-internal] exten => 101,hint,SCCP/101 exten => 102,hint,SCCP/102 exten => 103,hint,SCCP/103 exten => 104,hint,SCCP/104 exten => 401,hint,SCCP/101 exten => 402,hint,SCCP/102 exten => 403,hint,SCCP/103 exten => 404,hint,SCCP/104 exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20) exten => 400,2,Voicemail(u400@-internal) exten => 400,3,Hangup When someone dials extension 400, it rings SCCP/401-404, which shows up as the "Tech Support" line on the phone. When a user answers that line, they are answering SCCP/401-404. I need to get that individual users line status to change to busy because they are on the phone. I assume this is not working because extensions 401-404 are never actually dialed. Any suggestions? Jordan Bean Webcore Technologies, Inc. toll 800.584.9950 voice 512.320.7071 fax 512.320.7072 -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of DRi@b-w-computer.de Sent: Tuesday, October 11, 2005 2:00 AM To: chan-sccp-users@berlios.de Cc: chan-sccp-users@lists.berlios.de; asterisk-users@lists.digium.com; chan-sccp-users-admin@berlios.de Subject: [Asterisk-Users] Re: [Chan-sccp-users] Need help with hint and callgroup ...why don't you put the hints in an own area as like [watchgroup] exten => 1,hint,SCCP/101 exten => 2,hint,SCCP/102 exten => 3,hint,SCCP/103 exten => 4,hint,SCCP/104 and then inside sccp.conf: speeddial = 101,101,1@watchgroup speeddial = 102,102,2@watchgroup speeddial = 103,103,3@watchgroup speeddial = 104,104,4@watchgroup as the watchgroup is only used by the hint function it doesn't disturb your usual extensions... best regards Dirk Rieger chan-sccp-users-admin@berlios.de wrote on 10.10.2005 23:52:28:> We have 4 employees and we're running Cisco 7970 phones. Each phonehas a unique SCCP line> configured (in the autologin area of the sccp.conf file) for eachemployee. We have hints set up> in the extension.conf file like the following: > > exten => 101,hint,SCCP/101 > exten => 102,hint,SCCP/102 > exten => 103,hint,SCCP/103 > exten => 104,hint,SCCP/104 > > We have speeddial= lines set up for all other employees to assign theother employees to softkeys.> All employee lines show up on all phones. > > This works fine. If employee A is on the phone, all other employeessee his line as being in use.> > My problem is when we add an auto attendant to the mix. We want toadd a new line to the phone> called "Tech Support" and have that line ring if someone dialsextension 400. We have lines> SCCP/401-404 (configured in the sccp.conf file on the autologin= lineas well) set up to display> as the "Tech Support" line on each phone. We have the following inextensions.conf:> > exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20) > exten => 400,2,Voicemail(u400@-internal) > exten => 400,3,Hangup > exten => 400,102,Voicemail(b400@-internal) > exten => 400,103,Hangup > > When someone calls extension 400, the "Tech Support" line rings on allphones. Great.> > Our problem: > We want whoever answers the tech support line to show their personalline as being in use.> > We have tried adding the following (in addition to the other hints),but it doesn't work:> > exten => 401,hint,SCCP/101 > exten => 402,hint,SCCP/102 > exten => 403,hint,SCCP/103 > exten => 404,hint,SCCP/104 > > Theoretically, when a user picks up the "Tech Support" line, it shoulduse extension 401, 402,> 403, or 404 and therefore show busy next to the users primaryextension (101, 102, 103 or 104).> > I don't know if this is an issue with Asterisk (i.e. only allowing onehint per extension) or with> the chan_sccp driver. > > Has anyone found a way to make this work? > > Jordan Bean > Webcore Technologies, Inc. > toll 800.584.9950 > voice 512.320.7071 > fax 512.320.7072 > >
Michiel van Baak
2005-Oct-11 09:40 UTC
[Asterisk-Users] Re: [Chan-sccp-users] Need help with hint and callgroup
On 08:51, Tue 11 Oct 05, Jordan Bean wrote:> exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20)Maybe you can try something like: Dial(Local/401@context&Local/402@context) That works great in our setup -- Michiel van Baak http://michiel.vanbaak.info michiel@vanbaak.info GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D "Why is it drug addicts and computer afficionados are both called users?" -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: Digital signature Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20051011/ac6da972/attachment.pgp
Hi, everybody. I don?t know if it is an * or an AAH issue - I can?t get the Snom-Phone-hints working under AAH 1.5 running * 1.0.9. I tried with the Snom 360 softphone and it just doesn?t work. Is there any known issue? Is there a AAH mailing list available? Thank you in advance. Best regards, Armin Lediger