trixter http://www.0xdecafbad.com
2005-Jul-10 05:09 UTC
[Asterisk-Users] iax.cc opinion request
I am considering using iax.cc (sixtel) and wondering if anyone had opinions, good or bad. Are there outages with any regularity? How responsive are tech support? How is packet loss? I am particularly interested in termination to the UK, but will accept any comments people have. Thanks -- Trixter http://www.0xdecafbad.com Bret McDanel UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20050710/1d150fa2/attachment.pgp
On 7/10/2005, "trixter" wrote:> I am considering using iax.cc (sixtel) and wondering if anyone had > opinions, good or bad. Are there outages with any regularity? How > responsive are tech support? How is packet loss? I am particularly > interested in termination to the UK, but will accept any comments > people have.Well - here we have a quandary. Opinion? Bad. (But so good) No outages that I can place on Sixtel - 24/7 rock solid - think a router hiccupped once for a couple of hours, but it wasn't theirs. Packet loss - again - as good or better that cell phones. Can't fault them (or him) there. UK termination (DID?) - can't say - thought they (or him) were US only. Tech support? Hahahahahahahahahahaha Ouch - my sides hurt! Took a month to get a DID. Still two months gone waiting for a Custom Toll Free - the primary reason I went with Sixtel... Though they take the money from your account as soon as you order. But then they don't continue billing until whatever you ordered works. It just takes SO long to get it working. Brett
On 10/07/05, trixter http://www.0xdecafbad.com <trixter@0xdecafbad.com> wrote:> I am considering using iax.cc (sixtel) and wondering if anyone had > opinions, good or bad. Are there outages with any regularity? How > responsive are tech support? How is packet loss? I am particularly > interested in termination to the UK, but will accept any comments people > have.For UK termination try gradwell (gradwell.com) or magrathea telecom (magrathea-telecom.co.uk), also check sipgate (sipgate.co.uk) May not be the cheapest around but quality costs money (as we all know). -Subhi
trixter http://www.0xdecafbad.com
2005-Jul-10 14:38 UTC
[Asterisk-Users] iax.cc opinion request
On Sun, 2005-07-10 at 22:06 +0100, Subhi S Hashwa wrote:> On 10/07/05, trixter http://www.0xdecafbad.com <trixter@0xdecafbad.com> wrote: > > I am considering using iax.cc (sixtel) and wondering if anyone had > > opinions, good or bad. Are there outages with any regularity? How > > responsive are tech support? How is packet loss? I am particularly > > interested in termination to the UK, but will accept any comments people > > have. > > For UK termination try gradwell (gradwell.com) or magrathea telecom > (magrathea-telecom.co.uk), also check sipgate (sipgate.co.uk) > > May not be the cheapest around but quality costs money (as we all know).When I said termination I think the perspective is backwards. This is the 2nd email that seemed to come to the same comclusion. I want to call a UK number where they will terminate on the UK PSTN. I will look at those providers and see about their rates (I have already looked at sipgate though). -- Trixter http://www.0xdecafbad.com Bret McDanel UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20050710/f8a63871/attachment.pgp
trixter http://www.0xdecafbad.com wrote:>I am considering using iax.cc (sixtel) and wondering if anyone had >opinions, good or bad. Are there outages with any regularity? How >responsive are tech support? How is packet loss? I am particularly >interested in termination to the UK, but will accept any comments people >have. > >Thanks > >I give them a thumbs down. I tried for over a month to get them to fix the dids that I bought, the vanity did I ordered never arrived, and their support system is a black hole.. your complaints go in and are promptly ignored. Im in the US though. JD
> trixter http://www.0xdecafbad.com wrote: > >>I am considering using iax.cc (sixtel) and wondering if anyone had >>opinions, good or bad. Are there outages with any regularity? How >>responsive are tech support? How is packet loss? I am particularly >>interested in termination to the UK, but will accept any comments people >>have. >> >>Thanks >> >> > I give them a thumbs down. I tried for over a month to get them to fix > the dids that I bought, the vanity did I ordered never arrived, and > their support system is a black hole.. your complaints go in and are > promptly ignored. > Im in the US though. > > JDI have to move 2 Call Centers here in Costa Rica to www.teliax.com it was caused for the poor customer service that sixtel have and they ignore ALL my troubles tickets when I lost my DIDs that I got, also we must change our toll-free numbers, because sixtel never answered to my claims to move them to teliax... :o( jat
iax.cc (sixtel) is hit-or-miss. Some days they put my other providers to shame, other days I consider scuba-gear, the sound-quality is so bad. In their defense, it seems to have gotten a bit better. Customer service is non-existent. They provided a wonderful way for you to keep track of service problems by installing a trouble-ticket system. Customers seems to be the only ones using that system, however. Forget DIDs... You can request them, you will be charged, but they usually don't respond nor activate them. If you have $10 or $20 that's burning a hole in your pocket, they may be able to be your emergency backup in case your other three or four providers are out for lunch. I keep a small balance with them "just in case".> -----Original Message----- > From: trixter http://www.0xdecafbad.com > [mailto:trixter@0xdecafbad.com] > Sent: Sunday, July 10, 2005 7:10 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [Asterisk-Users] iax.cc opinion request > > > I am considering using iax.cc (sixtel) and wondering if > anyone had opinions, good or bad. Are there outages with any > regularity? How responsive are tech support? How is packet > loss? I am particularly interested in termination to the UK, > but will accept any comments people have. > > Thanks > > -- > Trixter http://www.0xdecafbad.com Bret McDanel > UK +44 870 340 4605 Germany +49 801 777 555 3402 > US +1 360 207 0479 or +1 516 687 5200 > FreeWorldDialup: 635378 >