asterisk users - Jul 2005 - polycom soundpoint 300 sip phone and hold music

I have an extension setup in my extensions.conf for hold music.  ext. 600.

If I pick up a phone (polycom soundpoint 300 sip) and dial extension 600 
I hear the hold music playing.  If I call another extension and pick it 
up and put the call on hold with the hold button on the phone I hear 
nothing at all.  Does anyone have any experience with these phones and 
getting the hold button to work?

I think that it might have to do with the codec that is being used. I had a
problem trying to get the hold music to work with calls that went over our
trunk. I can't remember which one did not work but hopefully this will give
you a direction. 

Rick

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Derrick
Stensrud
Sent: Saturday, July 09, 2005 3:27 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] polycom soundpoint 300 sip phone and hold music

I have an extension setup in my extensions.conf for hold music.  ext. 600.

If I pick up a phone (polycom soundpoint 300 sip) and dial extension 600 
I hear the hold music playing.  If I call another extension and pick it 
up and put the call on hold with the hold button on the phone I hear 
nothing at all.  Does anyone have any experience with these phones and 
getting the hold button to work? 
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I am not sure if you are SIP 1.5.1 or not but I thought I should share this

What I have just found is on the new SIP software (1.5.1) the browser does
not enter all the info into the config for the phone.

We where testing the new firmware when found that when you make calls out
the trunk you can here in both directions but if you call the on hold ext,
get some ones VM, etc on the system you could not here and audio back to the
Polycom.

What was missing was the "Auth User ID" and the "Auth
Password" is shows
configured on the webpage but it doesn't show on the phone. Once we entered
it in the phones everything worked fine.

Rick 



-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Derrick
Stensrud
Sent: Saturday, July 09, 2005 3:27 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] polycom soundpoint 300 sip phone and hold music

I have an extension setup in my extensions.conf for hold music.  ext. 600.

If I pick up a phone (polycom soundpoint 300 sip) and dial extension 600 
I hear the hold music playing.  If I call another extension and pick it 
up and put the call on hold with the hold button on the phone I hear 
nothing at all.  Does anyone have any experience with these phones and 
getting the hold button to work? 
_______________________________________________
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http://lists.digium.com/mailman/listinfo/asterisk-users
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This is in reply to my own message, just thought I would answer it so 
that if anyone else was having the same issue they could fix it. 

Answer:   I upgraded to the newest version of Asterisk, recompile, 
install, and now I can press the hold button on the phones and hear the 
music.  This is what one entry in my sip.conf looks like, I am using ulaw.

;;;These are concerning Polycom soundpoint phones.  Be sure to have 
newest boot rom and sip ;;;version installed on phones.

/etc/asterisk/sip.conf (one entry listed with general info).
[general]
port=5060
bindaddr=192.168.3.2
context=default
musicclass=default
disallow=all
allow=all
dtmfmode=rfc2833

[119]
type=friend
username=119
secret=119
host=192.168.3.28
mailbox=119@default
dtmfmode=rfc2833               ; Choices are inband, rfc2833, or info
disallow=all
allow=ulaw                     ; dtmfmode=inband only works with alaw or 
alaw!
progressinband=no              ; Polycom phones don't work properly with 
"never"

/etc/asterisk/musiconhold.conf
;
; Music on hold class definitions
;
[classes]
;default => custom:/var/lib/asterisk/mohmp3,/usr/bin/madplay --mono -R 
8000 --output=raw:-
default => quietmp3:/var/lib/asterisk/mohmp3
;loud => mp3:/var/lib/asterisk/mohmp3
;random => quietmp3:/var/lib/asterisk/mohmp3,-z
;unbuffered => mp3nb:/var/lib/asterisk/mohmp3
;quietunbuf => quietmp3nb:/var/lib/asterisk/mohmp3
; Note that the custom mode cannot handle escaped parameters 
(specifically embedded spaces)
;manual => custom:/var/lib/asterisk/mohmp3,/usr/bin/mpg123 -q -r 8000 -f 
8192 -b 2048 --mono -s


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Derrick
Stensrud
Sent: Saturday, July 09, 2005 3:27 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] polycom soundpoint 300 sip phone and hold music

I have an extension setup in my extensions.conf for hold music.  ext. 600.

If I pick up a phone (polycom soundpoint 300 sip) and dial extension 600 
I hear the hold music playing.  If I call another extension and pick it 
up and put the call on hold with the hold button on the phone I hear 
nothing at all.  Does anyone have any experience with these phones and 
getting the hold button to work? 
_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


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