asterisk users - Feb 2005 - Sixtel.net / IAX.CC - Vanity Toll-Free Numbe r

Hi,

I've tried to make toll-free DID work for the last 2-3 weeks. Apparently
only the IAX.CC/Sixtel personnel can make a call to my toll-free. Anybody
else just gets a busy signal. It takes for them about 5-6 business days to
respond to my request. It seems they are looking in the once a week to the
High priority tickets. 

It also seems that they are permanently closed ! No matter when I call their
support 800 number, I get "you reached us during non-business hours. Our
business hours are from 10AM to 11PM Mountain Standard Time". I've
tried to
call 8AM EST, 11AM EST, 2PM EST, 4PM EST, 6PM EST, 9PM EST, 11PM EST with
completely no luck ! Maybe I'm missing something ? Does somebody know exact
difference between EST/MST ?

Completely dissatisfied !

Maybe some of you knows good toll-free DID provider that does not have (or
have very little like IAX/Sixtel) monthly charges ?

Sincerely,

--Andy
x6722
 
  
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com 
> [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> Paul Dugas
> Sent: Tuesday, February 15, 2005 9:41 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Sixtel.net / IAX.CC - Vanity 
> Toll-Free Number
> 
> On Tue, February 15, 2005 9:27 am, Rob Risner said:
> > I'm just wondering, how long should a vanity number 
> transfer really take?
> 
> No help here, just posting a "me too" to warn others.  Friday 
> was 10 days for me.  No happy to hear you've waited much 
> longer with the same result. 
> Can never raise them on the phone.  They take days to respond 
> to the ticket and are rather terse when they actually do.
> 
> Not pleased at all.
> 
> Paul
> 
> -- 
> Paul A. Dugas                    Dugas Enterprises, LLC
> paul@dugasenterprises.com        1711 Indian Ridge Drive
> p:404-932-1355  f:770-516-4841   Woodstock, GA 30189-6856 USA
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>

> completely no luck ! Maybe I'm missing something ? Does 
> somebody know exact difference between EST/MST ?
2 hours; 4 pm EST = 2pm MST

I hate to beat a dead horse, but it looks like their toll free
offerings are completely gone. If you try and assign a random 800
number to your account, it says they are out of stock.

I dont't think any of us we being seeing a number from them any time
soon. Their IVR for customer support is a nice touch as well.


On Tue, 15 Feb 2005 15:07:37 -0500, Andrejus Stavickis <andy@loyalty.com>
wrote:
> Hi,
> 
> I've tried to make toll-free DID work for the last 2-3 weeks.
Apparently
> only the IAX.CC/Sixtel personnel can make a call to my toll-free. Anybody
> else just gets a busy signal. It takes for them about 5-6 business days to
> respond to my request. It seems they are looking in the once a week to the
> High priority tickets.
> 
> It also seems that they are permanently closed ! No matter when I call
their
> support 800 number, I get "you reached us during non-business hours.
Our
> business hours are from 10AM to 11PM Mountain Standard Time". I've
tried to
> call 8AM EST, 11AM EST, 2PM EST, 4PM EST, 6PM EST, 9PM EST, 11PM EST with
> completely no luck ! Maybe I'm missing something ? Does somebody know
exact
> difference between EST/MST ?
> 
> Completely dissatisfied !
> 
> Maybe some of you knows good toll-free DID provider that does not have (or
> have very little like IAX/Sixtel) monthly charges ?
> 
> Sincerely,
> 
> --Andy
> x6722
>