asterisk users - Feb 2005 - callback agents cannot transfer calls

Hi,

my situation is: incoming call goes into the queue and is picked up by 
callback agent. The agent then wants to transfer the call to another 
device (another SIP phone). But 'transfer' button doesn't work and
'#'
button attempts to start channel monitor. Tried with both Queue(testq) 
and Queue(testq,tT).
Is it meant as a feature that agents won't transfer calls at all?

I'll appreciate any help.

-- 
David Trcka

I've got the same problem. It works fine on some of my older asterisk 
boxes that haven't been upgraded, CVS-HEAD-12/09/04, but not on the 
latest box, CVS-HEAD-01/19/05.  I've tried both t, T, and tT no luck, I 
checked my features.conf and it has
[featuremap]
blindxfer => #

i do not have canreinvite set to yes anywhere in any of my configs
it works when its not being made through agentcallback

-Ryan

David Trcka wrote:
> Hi,
> 
> my situation is: incoming call goes into the queue and is picked up by 
> callback agent. The agent then wants to transfer the call to another 
> device (another SIP phone). But 'transfer' button doesn't work
and '#'
> button attempts to start channel monitor. Tried with both Queue(testq) 
> and Queue(testq,tT).
> Is it meant as a feature that agents won't transfer calls at all?
> 
> I'll appreciate any help.
>

I'm not shure, but I think something changed in CVS HEAD concerning the #
transfers...
In older CVS from December 2004 the # transfer had to be terminated by
"#"
to start transferring.
In actual CVS, you have to press # twice, type in the number, wait 2 seconds
and the call get's transferred.
Is this normal behaviour?

Guido Hecken

> -----Urspr?ngliche Nachricht-----
> Von: Ryan Stark [mailto:rstark@tuzakey.com]
> Gesendet: Freitag, 18. Februar 2005 11:03
> An: Asterisk Users Mailing List - Non-Commercial Discussion
> Betreff: Re: [Asterisk-Users] callback agents cannot transfer calls
> 
> I've got the same problem. It works fine on some of my older asterisk
> boxes that haven't been upgraded, CVS-HEAD-12/09/04, but not on the
> latest box, CVS-HEAD-01/19/05.  I've tried both t, T, and tT no luck, I
> checked my features.conf and it has
> [featuremap]
> blindxfer => #
> 
> i do not have canreinvite set to yes anywhere in any of my configs
> it works when its not being made through agentcallback
> 
> -Ryan
> 
> David Trcka wrote:
> > Hi,
> >
> > my situation is: incoming call goes into the queue and is picked up by
> > callback agent. The agent then wants to transfer the call to another
> > device (another SIP phone). But 'transfer' button doesn't
work and '#'
> > button attempts to start channel monitor. Tried with both Queue(testq)
> > and Queue(testq,tT).
> > Is it meant as a feature that agents won't transfer calls at all?
> >
> > I'll appreciate any help.
> >
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