asterisk users - Jan 2005 - Advanced Agents - Need a nice web interface

Does anybody know of a nice web interface or something that can provide some
or all of the following?


1. Create agent phone logins.
2. Create real-time report to monitor agent login/logout activity.? Should
have the ability to view which agents are currently logged in/out of the
system.
3. Create historical report to pull agent activity.? Should display
login/logout activity.? Be able to pull information by rep and timeframe.
4. Create "hold calls/bypass" statuses for agent login.? This status
should
allow the rep to pause all incoming calls to their login for reasons such
as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other.? This status should not
log the agent out of the phone, but only temporarily take them out of the
queue to receive the next available call until they end the
"hold/bypass"
status and make themselves available for incoming calls.


I?m thinking no, but I figured I?d ask anyways before telling my bosses
they?re out of their minds. Even if there's an existing interface out there
that can provide 1 or 2 of these things, it'd be a nice start. Most of it
I'd have to work with a developer to get created, and I'm thinking
option 4
is impossible, but 1 2 and 3 is possible with time.  Help?

On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan <asterisk@glitch.cc> wrote:

[snip]
> 3. Create historical report to pull agent activity.  Should display
> login/logout activity.  Be able to pull information by rep and timeframe.
This could probably be done with the CDRs and queue_log.
> 4. Create "hold calls/bypass" statuses for agent login.  This
status should
> allow the rep to pause all incoming calls to their login for reasons such
> as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other.  This status should
not
> log the agent out of the phone, but only temporarily take them out of the
> queue to receive the next available call until they end the
"hold/bypass"
> status and make themselves available for incoming calls.
There was a patch in the bug tracker (bugs.digium.com) a week or so
ago about "pausing" agents.  It would temporarily stop calls coming to
their station, but not log them out, as I recall.
> 
> I'm thinking no, but I figured I'd ask anyways before telling my
bosses
> they're out of their minds. Even if there's an existing interface
out there
> that can provide 1 or 2 of these things, it'd be a nice start. Most of
it
> I'd have to work with a developer to get created, and I'm thinking
option 4
> is impossible, but 1 2 and 3 is possible with time.  Help?
Everything is possible with time :)