similar to: Advanced Agents - Need a nice web interface

> 1. Create agent phone logins. > 2. Create real-time report to monitor agent login/logout activity. > Should > have the ability to view which agents are currently logged in/out of > the > system. > 3. Create historical report to pull agent activity. Should display > login/logout activity. Be able to pull information by rep and > timeframe. > 4. Create "hold

Hello, Is there a way to either store login/logout agent information in a database or at least send an email when an agent logs in or out of a queue? Thanks, Michael -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110812/84130e1a/attachment.htm>

Is there any AMI action that logs a realtime agent? I mean, if you send it, queue_log and queue_member get the corresponding inserts. Regards Sebastian -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090312/68bb3a3a/attachment.htm

Howdy, I'm looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing. The problem I see is that when the queue pauses an Member it doesn't jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their paused status won't update. My idea for solving

Hello, Iam using queues and agents, thats OK. I have interesting information form Asterisk in txt file format var/log/asterisk/queue_log Today Iam reading these txt files and wrote them in an mySQL databases. I would need this information more realtime. Some information I do writing in the dialplan direct in an mySQL database. Is there any way that Asterisk write this information direct in

Hi We're using 1.8.23.1 on CentOS 5 and are trying to get accurate stats for queues. For a particular customer, when I run queue show <queue_name> I get the following numbers: <queue_name> has 0 calls (max unlimited) in 'ringall' strategy (17s holdtime, 94s talktime), W:0, C:175, A:44, SL:48.6% within 45s So from that data we look at 17s holdtime And assume that is the

Hi i just want to let you know that is available a new release of ccmanager. I've added the possibility to import queue_log information in a mysql database and to generate reports using this information. The software is in a beta state and provides this functionality: - users management - call generation (making a GET or POST request on a certain URL) - queue management (LOGIN / LOGOUT /

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider

Hi all, I am looking for recommendations/pointers about best report generator you think that are currently available? i.e. the package that can help turn console output into nice-looking neat report to send to bosses? thanks a lot! [[alternative HTML version deleted]]

Hello list, as I'm writing a little perl parser for queue_log analysis, I'd like to know *which* telephone answered a specific queue call. Unfortunately app_queue only logs the call id but does not log the call end point. This is okay for SIP endpoints, because their call id is something like SIP/endpointname-1234 so you can reasonably understand who was on answering, but for

Hello! I'm trying to registers events of queues in /var/log/asterisk/queue_log and Mysql database .I have configured realtime queue_log on MySQL and works well, but /var/log/asterisk/queue_log file is empty, since you're not registering events of queues. Removing extconfig.conf configurations (queue_log => mysql,general), /var/log/asterisk/queue_log works well, events logs on

Hello, I thought to post this here before my manager starts his own coding project to give us a workaround. My situation I'm running into is as follows: 1. A call comes into our Asterisk system, it's trunked from one office to another via IAX. 2. Call enters a queue and is picked up by one of the agents. 3. That agent has to transfer the call, could be for a number of reasons the client

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

Hi, I am using RT engine to log queue_log to a mysql database. My extconfig is [settings] queue_log => mysql,asterisk16_production Logging to mysql is working fine. But I find that the queue_log file now only has QUEUESTART lines for eg: 1250519094|NONE|NONE|NONE|QUEUESTART| 1250519186|NONE|NONE|NONE|QUEUESTART| How can I have queue_log in both db as well as in a file? thanks and

hi, is it possible log cel/queue_log to sqlite? via odbc? any experience? marek

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the

On Thu, Oct 20, 2016 at 4:50 AM, marek cervenka <cervajs2 at gmail.com> wrote: > i tested this > > # cat /etc/asterisk/extconfig.conf > [settings] > queue_log => sqlite3,cdrDb > > # cat /etc/asterisk/res_config_sqlite3.conf > [cdrDb] > dbfile = /var/lib/asterisk/realtime.sqlite3 > > sqlite3 /var/lib/asterisk/realtime.sqlite3 > > CREATE TABLE

Sorry to post a C compile error on this mailing list but this is Asterisk related. Basically, I was following http://www.plack.net/index.php/2007/01/07/asterisk_modification_for_queu e_logging to patch logger.c and Makefile in Asterisk 1.4.* in order to write queue_log to mySQL database. When I ran make, it complained: In function `write_mysql_logger': [...]

What third party programs are available for parsing the queue_log file and CDR file? I know about XC-AST, but management would prefer a php based solution. What have other admins done to retrieve detailed call information about the queue system? Anyone develop their own that they don't mind sharing? --johann