asterisk users - Jan 2005 - Looking for help with a Polycom Soundpoint IP 600

Hi all,

I have a Polycom Soundpoint IP 600 that looks like it is fried. It either
has a bad or corrupt bootrom (I'm guessing).  It never gets to the prompt
that asks if I want to enter the setup configuration or continue booting.

When plugged into power,  it turns on, shows the Polycom logo for 3 seconds
and then pretty much goes dead with two red lights on.  The one in the top
right corner and the one in the top left (the line 1 red light).

Anyone have any clues as to what to do? I'm looking into finding a polycom
service center or reseller that is in or close to New York City. Anyone
know of any places that can simply connect up to the phone and reflash
the rom and firmware.  I'm guessing it's a 5 min fix with the right
equipment.

Any help would be appreciated.

Thanks guys.

aryeh

Aryeh wrote:
>Hi all,
>
>I have a Polycom Soundpoint IP 600 that looks like it is fried. It either
>has a bad or corrupt bootrom (I'm guessing).  It never gets to the
prompt
>that asks if I want to enter the setup configuration or continue booting.
>
>When plugged into power,  it turns on, shows the Polycom logo for 3 seconds
>and then pretty much goes dead with two red lights on.  The one in the top
>right corner and the one in the top left (the line 1 red light).
>
>Anyone have any clues as to what to do? I'm looking into finding a
polycom
>service center or reseller that is in or close to New York City. Anyone
>know of any places that can simply connect up to the phone and reflash
>the rom and firmware.  I'm guessing it's a 5 min fix with the right
equipment.
>
>Any help would be appreciated.
>
>Thanks guys.
>
>aryeh
>
>_______________________________________________
>Asterisk-Users mailing list
>Asterisk-Users@lists.digium.com
>http://lists.digium.com/mailman/listinfo/asterisk-users
>To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>  
>
Aryeh - We are a Polycom authorized reseller, we may be able to help you 
get your IP600 repaired with Polycom, depending on when you purchased 
it.  If you like, please send me the serial number off the unit, as well 
as the approximate date you purchased it, and I will look into it for you.

Thanks

Cory @ VOIPSupply.com

This can happen if the (mac-addr).cfg file is bad. The first time you
load the phone it will corrupt the flash and you will have to send the
phone in for repair. Make sure when you edit the file you don't add any
carriage returns... 



-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Aryeh
Sent: Sunday, January 16, 2005 11:19 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Looking for help with a Polycom Soundpoint IP
600

Hi all,

I have a Polycom Soundpoint IP 600 that looks like it is fried. It
either
has a bad or corrupt bootrom (I'm guessing).  It never gets to the
prompt
that asks if I want to enter the setup configuration or continue
booting.

When plugged into power,  it turns on, shows the Polycom logo for 3
seconds
and then pretty much goes dead with two red lights on.  The one in the
top
right corner and the one in the top left (the line 1 red light).

Anyone have any clues as to what to do? I'm looking into finding a
polycom
service center or reseller that is in or close to New York City. Anyone
know of any places that can simply connect up to the phone and reflash
the rom and firmware.  I'm guessing it's a 5 min fix with the right
equipment.

Any help would be appreciated.

Thanks guys.

aryeh

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users