asterisk users - Dec 2004 - Recording/Monitoring a call mid-stream?

Is there a way to monitor a call mid-stream? I did look on the Wiki and
found that AstGUI can do it, but it's a bit of an overkill. What I want is
for a customer service rep, sitting in front of a Cisco 7960, to be able to
hit a button (either on their phone, or maybe a specific webpage) that will
start recording the call from that point on. 

 

I'm thinking the services button on the Cisco could be rigged to send the
proper command to the manager interface, to start recording the call. But I
don't know how to write such a program. I'm hoping something already
exists.
Anybody?

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20041229/07eaa94f/attachment.htm

Hello,

You just need to send a simple Monitor command to the Manager interface to
start or stop recording(Monitor) on a channel. This can be easily
accomplished within PHP or some other basic web scripting language. But you
need to have the full channel name to make the recording work.

Are you wanting to record Zap, SIP or IAX channels(or all of them)? 
Will you want the option to record Meetme room conversations?

MATT---

-----Original Message-----
From: Paul Rodan [mailto:asterisk@glitch.cc]
Sent: Wednesday, December 29, 2004 3:52 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] Recording/Monitoring a call mid-stream?


Is there a way to monitor a call mid-stream? I did look on the Wiki and
found that AstGUI can do it, but it's a bit of an overkill. What I want is
for a customer service rep, sitting in front of a Cisco 7960, to be able to
hit a button (either on their phone, or maybe a specific webpage) that will
start recording the call from that point on. 
 
I'm thinking the services button on the Cisco could be rigged to send the
proper command to the manager interface, to start recording the call. But I
don't know how to write such a program. I'm hoping something already
exists.
Anybody?

On Wed, 29 Dec 2004, Paul Rodan wrote:
> Is there a way to monitor a call mid-stream? I did look on the Wiki and
> found that AstGUI can do it, but it's a bit of an overkill. What I want
is
> for a customer service rep, sitting in front of a Cisco 7960, to be able to
> hit a button (either on their phone, or maybe a specific webpage) that will
> start recording the call from that point on. 
> 
> I'm thinking the services button on the Cisco could be rigged to send
the
> proper command to the manager interface, to start recording the call. But I
> don't know how to write such a program. I'm hoping something
already exists.
> Anybody?
There was something on the bug tacker that did exactly this - it allowed 
ne key to start/stp ecrding the current call. You should be able to find 
the patch there fairly easily. 

Peter

> Is there a way to monitor a call mid-stream?
A couple of my clients do it with conferencing on the local phone. They
dial the recording extension number, then conference it in with their
existing call. Not quite seamless, but it works well for their requirement.

Paul