asterisk users - Dec 2004 - Cannot transfer after queue agent picks up call

I have not been able to find anything that relates to this problem. The agents 
are using Cisco phones.

Calls goes into a queue. but once an agent picks it up it cannot be 
transferred. However if they call directly to the agents extension it's not
a
problem transferring calls. 

It sounds like a misconfiguration but I cannot see what's wrong. Any takers?

-- 

Steve Szmidt

"They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety."
                                Benjamin Franklin

On Sunday 26 December 2004 11:13 am, steve szmidt wrote:
> I have not been able to find anything that relates to this problem. The
> agents are using Cisco phones.
>
> Calls goes into a queue. but once an agent picks it up it cannot be
> transferred. However if they call directly to the agents extension it's
not
> a problem transferring calls.
>
> It sounds like a misconfiguration but I cannot see what's wrong. Any
> takers?
Well they can do supervised transfers, but not unsupervised ones. I kind of 
expected it to be the other way around. Is this normal?

-- 

Steve Szmidt

"They that would give up essential liberty for temporary safety 
deserve neither liberty nor safety."
                                Benjamin Franklin