asterisk users - Dec 2004 - XML to monitor queues on Cisco display ?

Jean-Louis curty  to Asterisk 
  More options  4:38pm (7 minutes ago) 

Hi everybody,
I'd like to know if anybody tried to write a xml doc to monitor the
number of calls in Q, when working with an ACD it's convenient to see
how many calls are waiting so the agent can speed up the conversation
when it gets too busy :-)

I was wondering if it was poss to display this info on a display of a
cisco 7940 / 60 ?
any idea ?

You can have a refresh interval on the XML though which achieves the same
thing.

Also, you can do a push, there are examples in the developers kit available
on the Cisco web site.

-----Original Message-----
From: Wayne Sheppard [mailto:wayne@vastcommunications.com] 
Sent: 04 December 2004 18:29
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] XML to monitor queues on Cisco display ?

Henry Devito wrote:
>I attempted this but I got stuck on one issue.  Cisco phones pull data so I
>couldn't get them to autoupdate. In other words push data to them.  I am
>working on an app to run on a windows desktop that will show the queues,
the
>amount of calls in each queue, the longest wait time and the average wait
>time. I am also planning on creating the app with alarm thresholds.  When
>the app is minimized it will go to the task bar and if the queue gets too
>full it will popup the window on the desktop and/or make the icon in the
>taskbar turn red.  
>
>Henry
>  
>
Henry, that is a very useful app indeed! Do you plan to share that, sell 
it, ??
Love to get more info or help..

Cheers,
Wayne
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Might want to take a look at http://web.csma.biz/apps/xml_xmldir.php for a
starting point.


Sincerely,

Brent A. Torrenga

Torrenga Engineering, Inc.
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Munster, Indiana 46321-1771

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