asterisk users - Nov 2004 - Experiences with Termination Providers?

I hope this is an appropriate question for the list..

I am looking for a VOIP termination provider who can offer the following:

-Flat Rate DID's in lots of areas
-GOOD customer service/support with quick response times
-Toll Free DID's at a reasonable rate
-Reliable/Redundant network and availability etc.

So far I have tested 4 providers which I will not mention here. I have found 
two of them to be offer a quality service with most of the features I want 
but horrible customer service/support and response times to my questions 
etc. The other two seem to respond quickly and have great customer service 
but have awful connections to the web and basically unusable services.

Can someone recommend a termination partner for our VOIP Venture that can 
provide reliable services, good features/DID's and GOOD customer service?

Price is important as well but comes last in line after the items mentioned 
above.

Thanks!

--
Start Your Own ISP!
http://www.YourOwnISP.com

Me wrote:
> I hope this is an appropriate question for the list..
> 
> I am looking for a VOIP termination provider who can offer the following:
> 
> -Flat Rate DID's in lots of areas
> -GOOD customer service/support with quick response times
> -Toll Free DID's at a reasonable rate
> -Reliable/Redundant network and availability etc.
> 
> So far I have tested 4 providers which I will not mention here. I have 
> found two of them to be offer a quality service with most of the 
> features I want but horrible customer service/support and response times 
> to my questions etc. The other two seem to respond quickly and have 
> great customer service but have awful connections to the web and 
> basically unusable services.
> 
> Can someone recommend a termination partner for our VOIP Venture that 
> can provide reliable services, good features/DID's and GOOD customer 
> service?
> 
> Price is important as well but comes last in line after the items 
> mentioned above.
As far as I can tell there are no providers that match your 
requirements.  It's the typical growth pattern.  Tiny companies have 
less reliable service, but great customer service.  Larger companies 
have more reliable service, but crappy customer service.  If you ever do 
fine a unicorn, let the rest of us know.

--Eric

> -Flat Rate DID's in lots of areas
> -GOOD customer service/support with quick response times
> -Toll Free DID's at a reasonable rate
> -Reliable/Redundant network and availability etc.
Well, you must be dreaming :)

It all depends on your buying power, if you have at least 2-3 million
minutes goto Level3 or  broadvox.

If you are just starting up and no commitments, then you have to stick with
one of the two categories that you mentioned below. I chose to use first
type you mentioned.

BTW:- if you find a provider which could give those points mentioned and
still go with no commitments, please let me know.

Cheers

Dough
> -----Original Message-----
> From: Me [mailto:mylist@lightwavetech.com]
> Sent: Saturday, November 27, 2004 11:08 PM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Experiences with Termination Providers?
>
>
> I hope this is an appropriate question for the list..
>
> I am looking for a VOIP termination provider who can offer the following:
>
> -Flat Rate DID's in lots of areas
> -GOOD customer service/support with quick response times
> -Toll Free DID's at a reasonable rate
> -Reliable/Redundant network and availability etc.
>
> So far I have tested 4 providers which I will not mention here. I
> have found
> two of them to be offer a quality service with most of the
> features I want
> but horrible customer service/support and response times to my questions
> etc. The other two seem to respond quickly and have great
> customer service
> but have awful connections to the web and basically unusable services.
>
> Can someone recommend a termination partner for our VOIP Venture that can
> provide reliable services, good features/DID's and GOOD customer
service?
>
> Price is important as well but comes last in line after the items
> mentioned
> above.
>
> Thanks!
>
> --
> Start Your Own ISP!
> http://www.YourOwnISP.com
>
>
>

>I hope this is an appropriate question for the list..
>
> I am looking for a VOIP termination provider who can offer the following:
>
> -Flat Rate DID's in lots of areas
> -GOOD customer service/support with quick response times
> -Toll Free DID's at a reasonable rate
> -Reliable/Redundant network and availability etc.
It is an appropriate question - but I think the 'Welcome to the mailing 
list' message should point out that this is not a USA only list - anyone who
posts this type of message should really say where they want service to and 
from!

Linus

At 02:07 AM 11/28/04, you wrote:
>I hope this is an appropriate question for the list..
>
>I am looking for a VOIP termination provider who can offer the following:
>
>-Flat Rate DID's in lots of areas
>-GOOD customer service/support with quick response times
>-Toll Free DID's at a reasonable rate
>-Reliable/Redundant network and availability etc.
>
>So far I have tested 4 providers which I will not mention here. I have 
>found two of them to be offer a quality service with most of the features 
>I want but horrible customer service/support and response times to my 
>questions etc. The other two seem to respond quickly and have great 
>customer service but have awful connections to the web and basically 
>unusable services.
>
>Can someone recommend a termination partner for our VOIP Venture that can 
>provide reliable services, good features/DID's and GOOD customer
service?
>

Have you had experience with livevoip?

I saw their rates 1 - 100000 minutes etc but their
TOS says only residential... very little market there

But I tried emailing them with regards to reselling
their service, so far no response.




Regards
Greg Cirino
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