Dave Henderson
2004-Nov-26 11:10 UTC
[Asterisk-Users] SIP phones cutting out with Asterisk??
Hi folks, I've got a very bizarre problem recurring when making calls with Polycom SoundPoint IP500 SIP phones and Asterisk. Sometimes when a call comes in to an IP500, one of the sides of the conversation is cut off (i.e. the caller can't hear the callee, or vice-versa). This isn't easily repeated, and rebooting the phone, or restarting Asterisk, doesn't seem to have an effect. Has anybody else experienced this sort of thing happening? I've seen this with both CVS-v1-0-10/27/04-21:54:17 and CVS-HEAD-09/02/04-22:57:21. Thanks for any insight, Dave Henderson Customer Service Manager The IT Department, Inc. ph: 613-523-2322x321 fx: 613-526-3949 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20041126/dcbfbe0b/attachment.htm
Alfred Certain
2004-Nov-26 12:01 UTC
[Asterisk-Users] SIP phones cutting out with Asterisk??
Hi Dave, I had a similar problem some time ago on one of our customers servers and it's not an Asterisk problem,I suggest you to take a look at your network state, we found a switch failure causing that, you can try this tool to test the network: http://www.cacti.net/ Cacti is designed to be a complete graphing solution for your network. Its goal is to make the network administrator's job easier by taking care of all the necessary details necessary to create meaningful network graphs. One more important thing is the Kernel you are using. Try 2.4.22 o higher since lower kernels can have problems with disk access that can cause similar errors. Alfred Certain Dave Henderson wrote:> Hi folks, > > I've got a very bizarre problem recurring when making calls with > Polycom SoundPoint IP500 SIP phones and Asterisk. Sometimes when a > call comes in to an IP500, one of the sides of the conversation is cut > off (i.e. the caller can't hear the callee, or vice-versa). This > isn't easily repeated, and rebooting the phone, or restarting > Asterisk, doesn't seem to have an effect. > > Has anybody else experienced this sort of thing happening? > > I've seen this with both CVS-v1-0-10/27/04-21:54:17 and > CVS-HEAD-09/02/04-22:57:21. > > Thanks for any insight, > /Dave Henderson > Customer Service Manager > The IT Department, Inc. > ph: 613-523-2322x321 > fx: 613-526-3949 / > > >------------------------------------------------------------------------ > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
I've had the same problem. I posted to the list earlier about the problem, and from what I can tell, it's a Polycom issue (not a network issue as stated in the other post). It happens after the phones have been on for about 2-3 days from what I can tell. My solution to this was to use a script to reboot the phones every night at like 3am, and the problem has almost disappeared. If you find any other solutions, please post them to the list. -Tim _____ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Dave Henderson Sent: Friday, November 26, 2004 12:11 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] SIP phones cutting out with Asterisk?? Importance: High Hi folks, I've got a very bizarre problem recurring when making calls with Polycom SoundPoint IP500 SIP phones and Asterisk. Sometimes when a call comes in to an IP500, one of the sides of the conversation is cut off (i.e. the caller can't hear the callee, or vice-versa). This isn't easily repeated, and rebooting the phone, or restarting Asterisk, doesn't seem to have an effect. Has anybody else experienced this sort of thing happening? I've seen this with both CVS-v1-0-10/27/04-21:54:17 and CVS-HEAD-09/02/04-22:57:21. Thanks for any insight, Dave Henderson Customer Service Manager The IT Department, Inc. ph: 613-523-2322x321 fx: 613-526-3949 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20041126/fafffb5e/attachment.htm
Dave Henderson
2004-Nov-26 13:38 UTC
[Asterisk-Users] SIP phones cutting out with Asterisk??
Hi Alfred, Thanks for the hint -- I'll be installing Cacti later today to see if there's something obvious going on. There's a very high possibilty that one of the sites I've seen this at is a faulty switch issue (their server room is running about 40C (100F) when the door's closed after-hours -- A/C is being installed this weekend, phew!). The other site (my office) has a switch that's quite well-behaved, though we do tend to have less issues with the phones. Both * servers in question are running 2.4.27... Thanks for the advice though, I'll let you know how it goes... -- Dave Henderson Customer Service Manager The IT Department, Inc. ph: 613-523-2322x321 fx: 613-526-3949> -----Original Message----- > From: Alfred Certain [mailto:acertain@gecko-soft.com] > Sent: November 26, 2004 2:02 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Cc: Dave Henderson > Subject: Re: [Asterisk-Users] SIP phones cutting out with Asterisk?? > > Hi Dave, > > I had a similar problem some time ago on one of our customers > servers and it's not an Asterisk problem,I suggest you to > take a look at your network state, we found a switch failure > causing that, you can try this tool to test the network: > > http://www.cacti.net/ > > Cacti is designed to be a complete graphing solution for your > network. > Its goal is to make the network administrator's job easier by > taking care of all the necessary details necessary to create > meaningful network graphs. > > One more important thing is the Kernel you are using. Try > 2.4.22 o higher since lower kernels can have problems with > disk access that can cause similar errors. > > Alfred Certain > > > Dave Henderson wrote: > > > Hi folks, > > > > I've got a very bizarre problem recurring when making calls with > > Polycom SoundPoint IP500 SIP phones and Asterisk. Sometimes when a > > call comes in to an IP500, one of the sides of the > conversation is cut > > off (i.e. the caller can't hear the callee, or vice-versa). This > > isn't easily repeated, and rebooting the phone, or restarting > > Asterisk, doesn't seem to have an effect. > > > > Has anybody else experienced this sort of thing happening? > > > > I've seen this with both CVS-v1-0-10/27/04-21:54:17 and > > CVS-HEAD-09/02/04-22:57:21. > > > > Thanks for any insight, > > /Dave Henderson > > Customer Service Manager > > The IT Department, Inc. > > ph: 613-523-2322x321 > > fx: 613-526-3949 / > > > > > >------------------------------------------------------------- > ---------- > >- > > > >_______________________________________________ > >Asterisk-Users mailing list > >Asterisk-Users@lists.digium.com > >http://lists.digium.com/mailman/listinfo/asterisk-users > >To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > >
Dave Henderson
2004-Nov-26 13:44 UTC
[Asterisk-Users] SIP phones cutting out with Asterisk??
Thanks Tim, I'll give this a shot and see if it helps any. Just out of curiosity, has Polycom had anything to say about this? Is it worth trying to talk to Polycom about this, or will they just ignore me? - Dave ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Tim Jackson Sent: November 26, 2004 2:44 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] SIP phones cutting out with Asterisk?? I've had the same problem. I posted to the list earlier about the problem, and from what I can tell, it's a Polycom issue (not a network issue as stated in the other post). It happens after the phones have been on for about 2-3 days from what I can tell. My solution to this was to use a script to reboot the phones every night at like 3am, and the problem has almost disappeared. If you find any other solutions, please post them to the list. -Tim -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20041126/e833ccca/attachment.htm