asterisk users - Jun 2004 - Polycom IP600 stops to send/receive calls

Hi,

I'm testing a Polycom IP600.
With firmware version 1.1 the phone reboots at any time.
With firmware version 1.2, the first reboot was an endless reboot. Then 
I moved the phone to another lan port, then it worked fine. Then I 
installed again in the initial lan port and the phone works well. 
However after some time of inactivity (1 hour?), the IP600 stops to send 
and receive calls. After a reboot is works fine again.
We have a * box with many BT101 and softphones working for months 
without any problem.
I'm missing something? it is a bad config file? or it is a phone bug?

Thank You for your time.

Jorge Mendoza

Jorge Mendoza wrote:
> Hi,
> 
> I'm testing a Polycom IP600.
> With firmware version 1.1 the phone reboots at any time.
> With firmware version 1.2, the first reboot was an endless reboot. Then 
> I moved the phone to another lan port, then it worked fine. Then I 
> installed again in the initial lan port and the phone works well. 
> However after some time of inactivity (1 hour?), the IP600 stops to send 
> and receive calls. After a reboot is works fine again.
> We have a * box with many BT101 and softphones working for months 
> without any problem.
> I'm missing something? it is a bad config file? or it is a phone bug?
> 
We had one do the same thing.  Changing the registration timeout in the 
phone.cfg file down to 20 seems to have fixed the problem.

-rb

Jorge,
That sounds strange to me. I have 12 IP 600s running without any of the 
problems that you are having. My first guess would be that they are 
configured wrong. Is the phone registering with asterisk? Is the phone 
dowloading it's config files from the FTP server? If you want to post 
your phone1.cfg  and sip.conf, I can try to see if there is anything 
wrong with it.

-Tor

Jorge Mendoza wrote:
> Hi,
>
> I'm testing a Polycom IP600.
> With firmware version 1.1 the phone reboots at any time.
> With firmware version 1.2, the first reboot was an endless reboot. 
> Then I moved the phone to another lan port, then it worked fine. Then 
> I installed again in the initial lan port and the phone works well. 
> However after some time of inactivity (1 hour?), the IP600 stops to 
> send and receive calls. After a reboot is works fine again.
> We have a * box with many BT101 and softphones working for months 
> without any problem.
> I'm missing something? it is a bad config file? or it is a phone bug?
>
> Thank You for your time.
>
> Jorge Mendoza
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I am new to asterisk and I am having issues with the call que I have the
system receiving calls regulary but whenit drops to the que I get a busy
signal

[dstech]
music = default
announce = queue-markq
strategy = ringall
context = dstech
timeout = 15
retry = 5
maxlen = 0
announce = queue-markq
context = cnonline
announce-frequency = 120
announce-holdtime  = yes
queue-youarenext   = queue-youarenext             ;       ("You are now
first in line.")
queue-thereare     = queue-thereare               ;       ("There
are")
queue-callswaiting = queue-callswaiting           ;       ("calls
waiting.")
queue-holdtime = queue-holdtime                   ;       ("The current
est.
holdtime is")
queue-minutes  = queue-minutes                    ;       ("minutes.")
queue-thankyou = queue-thankyou                   ;       ("Thank you for
your patience.")
monitor-format = wav
monitory-join  = yes
member => SIP/dstech1
member => SIP/dstech2
member => SIP/dstech3