asterisk users - Jun 2004 - Feature request for integrating an OSS (Operations Support System) and Asterisk

Hi,

I work for an ISP/CLEC, and we have developed our own OSS (Operations
Support System), which handles all billing, sales, provisioning, and
support issues. When it was originally being designed, the idea was to
integrate it with Asterisk.

Other than Caller-ID information (so that past trouble tickets, and
billing issues can be brought up for the agent), how else would the
Asterisk community like the OSS we developed and Asterisk to interact
(perhaps transferring calls, etc.)?

More information about the OSS is here:

http://www.vylink.com/oss/

Also, if you have any other suggestions for features that aren't on the
webpage, feel free to email oss@vylink.com. If there is enough demand for
a feature we don't have or we like the feature enough, we will likely add
it.

Thanks,
Nathan

Hi Nathan,

The "killer app" feature that's missing (IMHO) is a provisioning
interface.

I'd like to see the following features implemented:

 - initial provision
 - move and changes
 - cease

(All with the appropriate links to the billing and customer care modules).

The provisioning interface should ideally have a GUI for internal staff to
use and also an API for external Web logic to interface. The external
provisioning API would be a great benefit to companies that need to
implement self provisioning services for their customers.

Good luck with the project!

Darren
--
Comgate
Telco>Internet<Broadcast

-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com]On Behalf Of Nathan
Sent: 02 June 2004 13:44
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Feature request for integrating an OSS
(Operations Support System) and Asterisk


Hi,

I work for an ISP/CLEC, and we have developed our own OSS (Operations
Support System), which handles all billing, sales, provisioning, and
support issues. When it was originally being designed, the idea was to
integrate it with Asterisk.

Other than Caller-ID information (so that past trouble tickets, and
billing issues can be brought up for the agent), how else would the
Asterisk community like the OSS we developed and Asterisk to interact
(perhaps transferring calls, etc.)?

More information about the OSS is here:

http://www.vylink.com/oss/

Also, if you have any other suggestions for features that aren't on the
webpage, feel free to email oss@vylink.com. If there is enough demand for
a feature we don't have or we like the feature enough, we will likely add
it.

Thanks,
Nathan
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