asterisk users - Apr 2004 - MWI indicator on SNOM200 doesn't disappear

On recent releases of the snom200 firmware, the MWI indicator will turn 
on, but won't turn off when the message has been checked. It works on 
firmware 2.03o, but not in 2.04g or newer. I filed a bug report with 
snom, but they're claiming it is an asterisk issue and that it should 
have been resolved. They suggested that I ask on the list.

"Anyway, Asterisk had a bug where it didn't send the NOTIFY correctly
to
turn off the MWI.  The message doesn't contain the line so the phone
doesn't know which line to apply the messages to.

Basically the NOTIFY message should contain something like the
following:
NOTIFY sip:dephone@209.232.233.232;line=34n34jed SIP/2.0

There was a bugfix for this in Asterisk for this problem, do you have
that applied?"

I am running the current CVS version, and don't see anything in the 
code that looks like this has been touched, and I haven't seen 
reference to it on this list. They are right in that the line 
information isn't being sent, looking at the SIP debugs on both ends. 
Anybody have ideas?

Ian

-- 
Ian White
South Island Community Access Network (SICAN)
email: iwhite@victoria.tc.ca

Ian White wrote:
>
> On recent releases of the snom200 firmware, the MWI indicator will 
> turn on, but won't turn off when the message has been checked. It 
> works on firmware 2.03o, but not in 2.04g or newer. I filed a bug 
> report with snom, but they're claiming it is an asterisk issue and 
> that it should have been resolved. They suggested that I ask on the list.
>
> "Anyway, Asterisk had a bug where it didn't send the NOTIFY
correctly to
> turn off the MWI.  The message doesn't contain the line so the phone
> doesn't know which line to apply the messages to.
>
> Basically the NOTIFY message should contain something like the
> following:
> NOTIFY sip:dephone@209.232.233.232;line=34n34jed SIP/2.0
>
> There was a bugfix for this in Asterisk for this problem, do you have
> that applied?"
>
> I am running the current CVS version, and don't see anything in the 
> code that looks like this has been touched, and I haven't seen 
> reference to it on this list. They are right in that the line 
> information isn't being sent, looking at the SIP debugs on both ends. 
> Anybody have ideas?
>
> Ian
>
This is a problem I have been digging into a bit. In my case asterisk 
did not send out the NOTIFY with the header Content-Type: 
"application/simple-message-summary", but with "Content-Type: 
text/plain", so the NOTIFY is treated as a txt message. In result, when 
I pressed the MWI button, I saw the text from asterisk stating the 
amount of messages I have. I changed it to work, and now asterisk calls 
the extension the message is sent from (asterisk@sip-server). After 
calling this the MWI indication disappears, I'm not sure if it also 
disappears after calling from another phone.

I'm using chan_sip2 and I changed some stuff, so I'm not sure if this is
also a problem with standard chan_sip (the txt vs vm issue).

Kind regards,

Geert

FWIW, the snom 200 also had a problem when two or more lines were
registering with *. Since the MWI is shared between all lines, a message
left on line 1 would turn it on, followed by a notify on line 2 that
no messages existed and turned if off. On/off/on/off and most of the 
time you wouldn't even notice the change. Not a very cool multi-line
phone.

------------------------
> On recent releases of the snom200 firmware, the MWI indicator will turn 
> on, but won't turn off when the message has been checked. It works on 
> firmware 2.03o, but not in 2.04g or newer. I filed a bug report with 
> snom, but they're claiming it is an asterisk issue and that it should 
> have been resolved. They suggested that I ask on the list.
> 
> "Anyway, Asterisk had a bug where it didn't send the NOTIFY
correctly to
> turn off the MWI.  The message doesn't contain the line so the phone
> doesn't know which line to apply the messages to.
> 
> Basically the NOTIFY message should contain something like the
> following:
> NOTIFY sip:dephone@209.232.233.232;line=34n34jed SIP/2.0
> 
> There was a bugfix for this in Asterisk for this problem, do you have
> that applied?"
> 
> I am running the current CVS version, and don't see anything in the 
> code that looks like this has been touched, and I haven't seen 
> reference to it on this list. They are right in that the line 
> information isn't being sent, looking at the SIP debugs on both ends. 
> Anybody have ideas?
> 
> Ian
> 
> -- 
> Ian White
> South Island Community Access Network (SICAN)
> email: iwhite@victoria.tc.ca
> 
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