Victor Hugo dos Santos
2007-Sep-21 14:19 UTC
[Xen-users] Various problems with buying in the Xensource ???
Hello, this mail is for speaking about one big problem with XENSource. in the first days of August, we buy 02 perpetual licenses of XENEnterprise and 02 annual support from XenSource in Microlog (LantinAmerica Partnerof XEN). - the first problem is the license owner !!! without ask, the partner (Microlog) create this license in my personal name and hide all reference of my company in the license file !!! this is not valid for company, is the company that pay !!!! - the second problem is the absence of support.. since pay of support we never receive support or contact help. after various intent of contact for my part, I speak with the Luis Perez Galvan (Neogenesys) and he recommend send one mail for Kurt Schroeder (XenSource) with explication of this problem.. Kurt reply some mails with promise of contact with this partners and found one solution for this problem. but, till now I (and the company where I work) we not have solution for we problems !!! and I quest: This is the Official Support from XenSource for Enterprises ??? Is trusted work with software/enterprise wherein this support is null ?? thanks -- -- Victor Hugo dos Santos Salmones MultiexportFoods SA Puerto Montt - Chile Linux Counter #224399 _______________________________________________ Xen-users mailing list Xen-users@lists.xensource.com http://lists.xensource.com/xen-users
Artur Linhart - Linux communication
2007-Sep-21 19:12 UTC
RE: [Xen-users] Various problems with buying in the Xensource ???
Hello, Please, resend this e-mail to the list dedicated to the commercial version of Xen... This list is dedicated to the open source Xen... With best regards Archie -----Original Message----- From: xen-users-bounces@lists.xensource.com [mailto:xen-users-bounces@lists.xensource.com] On Behalf Of Victor Hugo dos Santos Sent: Friday, September 21, 2007 4:19 PM To: xen-users@lists.xensource.com Subject: [Xen-users] Various problems with buying in the Xensource ??? Hello, this mail is for speaking about one big problem with XENSource. in the first days of August, we buy 02 perpetual licenses of XENEnterprise and 02 annual support from XenSource in Microlog (LantinAmerica Partnerof XEN). - the first problem is the license owner !!! without ask, the partner (Microlog) create this license in my personal name and hide all reference of my company in the license file !!! this is not valid for company, is the company that pay !!!! - the second problem is the absence of support.. since pay of support we never receive support or contact help. after various intent of contact for my part, I speak with the Luis Perez Galvan (Neogenesys) and he recommend send one mail for Kurt Schroeder (XenSource) with explication of this problem.. Kurt reply some mails with promise of contact with this partners and found one solution for this problem. but, till now I (and the company where I work) we not have solution for we problems !!! and I quest: This is the Official Support from XenSource for Enterprises ??? Is trusted work with software/enterprise wherein this support is null ?? thanks -- -- Victor Hugo dos Santos Salmones MultiexportFoods SA Puerto Montt - Chile Linux Counter #224399 _______________________________________________ Xen-users mailing list Xen-users@lists.xensource.com http://lists.xensource.com/xen-users __________ Informace od NOD32 2544 (20070921) __________ Tato zprava byla proverena antivirovym systemem NOD32. http://www.nod32.cz _______________________________________________ Xen-users mailing list Xen-users@lists.xensource.com http://lists.xensource.com/xen-users