asterisk users - Jul 2020 - Queues - how to add back a agent without all other calls to agents stoping and re-starting

Hi All

 

I have a problem with queues that I have been trying to solve for many
months - the customer has now picked back up onto this and wanting a
solution - any guidance, ideas or solutions welcome.

 

This is the situation :-

 

We have a number of agents in a ringall group, a call joins the queue and
all handsets ring - great. 

An agent answers and handles the call - great.

 

The call is cleared but the agents handset is not re-rung (for the next
call) until timeout seconds elapse at that time all other agents handsets
stop ringing for a moment and then start again.

 

As I say any help or guidance appreciated

 

Paddy

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