similar to: Queues - how to add back a agent without all other calls to agents stoping and re-starting

Hi John This works fine providing extensions 1001,1002 and 1003 are "Incall" or "Paused" - the problem appears to be that is a handset say 1002 is "ringing" then the 2xxx then the penalty is not honoured. This is well described in the History section of the following link https://wiki.freepbx.org/display/PPS/lazymembers+patch+to+app_queue As I say this seems to

Hi All I have been looking at this problem for a few days/weeks now and after some advice please. I currently have a customer on 11.25.3 and I am in the process of upgrading versions and OS (Debian) and all things that involves mysql -> PDO etc The problem I have is the customer want a simple call distribution like this Extn 1001, 1002, 1003 to be called on an incoming call - if they

Hi Dovid Yes was one of the options but as the required list is dynamic becomes very messy - and all combinations problem - where as "call all workers job xxx" is what is needed so the ability to call 20+ numbers is what is needed - agi does a database search for all jobx workers and constructs a dialstring with SIP, DAHDI and Local devices. Can someone tell me where to find maximum

Paddy, Why not use local extensions? You can do something like this. Exten => s,1,Dial(Local/set1 at call_all&Local/set2 at call_all &Local/set3 at call_all) [call_all] Exten => set1,1,Dial(SIP/100&SIP/101&SIP/102&SIP/103&SIP/104&SIP/105 Exten => set1,1,Dial(SIP/106&SIP/107&SIP/108&SIP/109&SIP/110&SIP/111 Exten =>

Hi all as per the new release notice for 13.33.0 received today - can anyone advise me the max limit of the string to the Dial Command - see * [ASTERISK-27946 <BLOCKED::https://issues.asterisk.org/jira/browse/ASTERISK-27946> ] - dial (API): Storage of dialed target uses AST_MAX_EXTENSION when it shouldn't I have been fighting with this issue for months trying to find a solution I

Hi Paddy! This used to be 80 characters total (including all characters like channel type, '&' and '/'. Had the same issue in the past where I extended that in the code and recompiled. From what I understand there is basically no longer a hard limit in Dial since the recent change in the latest versions other than a single device must not exceed this but you can concatenate

Paddy, It's pretty easy to spot from the CLI. A voicemail gets called. And the screen basically stops scrolling from there. Eventually you'll get the "Task processors exceeded 500 queued tasks" or something like that. And maybe channels attempting to hangup due to lack of RTP (If you have no-rtp timers configured). Once you find the problem mailbox, You can call it via any

Hi list I have a requirement that I just don't know how to address - I don't think its strange but can't find any pointers anywhere. I have a user that wishes to have a "multi phone" divert. By that I mean "calls made to his extension say Ext200 can be redirected to a different extension say Ext400 and also to his home landline. Doing the dial is fine using

Hi All I am trying to get voicemail switched over to ARA on version 13 and notice that the password is not stored in the db when it is changed. A little hair pulling and playing around and I think the problem is in the function ast_update2_realtime in main/config.c. Issued source is ==> int ast_update2_realtime(const char *family, ...) { RAII_VAR(struct ast_variable *,

On 13 March 2015 at 14:04, Matt Hamilton <efes9999 at hotmail.com> wrote: > We use the ringall strategy for a small queue with 4 members. When a call > comes in, if one of the members is busy, all the phones except the busy > phone rings (as intended). While the other phones are ringing, if this busy > phone becomes available again, we would like to have it start ringing. >

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

We use the ringall strategy for a small queue with 4 members. When a call comes in, if one of the members is busy, all the phones except the busy phone rings (as intended). While the other phones are ringing, if this busy phone becomes available again, we would like to have it start ringing. Right now it just sits idle. Is this possible? I played with ringinuse (queues.conf) and callcounter

Hi List I am having trouble running the command siptest:~# asterisk -rx 'dialplan reload' most times it does what I expect and I get a response as below siptest:~# asterisk -rx 'dialplan reload' Dialplan reloaded. every now and then I get no response i.e. siptest:~# asterisk -rx 'dialplan reload' siptest:~# and a "verbose 10" setting shows [Mar

Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I

Here's the scenario, 5clients, each client has their own queue. There are 3 agents, and they're all logged into all of the queues. Using round robin or rrmemory an agent can get a call in queue 1, then hang up and immediatly get a call for queue 2,3,4,or 5 while the other 2 agents have not gotten a single call. How does one make it so that the round robin feature round robins to

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

I attempted setting up a queue with agents that log in, and get called with incoming calls: Agents log in using: exten => *88,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@test-sip) Calls get into the queue with: exten => 6029995654,1,Queue(test-noc|t|||60) queues.conf: [test-noc] strategy = rrmemory context = test-sip timeout = 10 retry = 4 member => Agent/@2

hi, our customer reports problem when 2 agents answer the call in the same time faster operator (device) answer the call, but the second is showed up (on device) and call is without sound asterisk 13.9/app_queue with strategy ringall/operators via Local channel with sip device (chan_sip) do you have any tips/info before i will dig deep into logs/debug? checked google&issues.asterisk.org

Hello all, Just wondering on a behavior I noticed while testing with realtime sip peers with names like 111.222 at mydomain.com. Using Kamailio as outbound proxy, it sends Asterisk a sip message where To header value is < sip:111.222 at mydomain.com> and From header has value "username" < sip:111.333 at mydomain.com;transport=UDP>;tag=fc609171. When Asterisk sends out the