asterisk users - Dec 2017 - asterisk queues in off-hook mode ?

Hi,

I am looking to configure asterisk queues in off-hook mode, that is,
the agent calls into the system and stays connected to this call, when
new customer calls, he is redirected to the queue which should
distribute to connected agents.  is this possible on teh actual
app_queue or we would need to implement it using ARI.

Thanks in advance.

On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi <
khamlichi.khalil at gmail.com> wrote:
> Hi,
>
> I am looking to configure asterisk queues in off-hook mode, that is,
> the agent calls into the system and stays connected to this call, when
> new customer calls, he is redirected to the queue which should
> distribute to connected agents.  is this possible on teh actual
> app_queue or we would need to implement it using ARI.
>
> Thanks in advance.
>
You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.

Richard

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
[2]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
[3]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
[4]
http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20171219/a29415a9/attachment.html>

thanks Richard, you just solved my problem.

On Tue, Dec 19, 2017 at 9:05 PM, Richard Mudgett <rmudgett at digium.com>
wrote:
>
>
> On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi
> <khamlichi.khalil at gmail.com> wrote:
>>
>> Hi,
>>
>> I am looking to configure asterisk queues in off-hook mode, that is,
>> the agent calls into the system and stays connected to this call, when
>> new customer calls, he is redirected to the queue which should
>> distribute to connected agents.  is this possible on teh actual
>> app_queue or we would need to implement it using ARI.
>>
>> Thanks in advance.
>
>
> You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents.
>
> Richard
>
> [1]
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue
> [2]
>
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest
> [3]
>
https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin
> [4]
>
http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at:
> https://community.asterisk.org/
>
> New to Asterisk? Start here:
>       https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users