Displaying 1 result from an estimated 1 matches for "application_agentrequest".
2017 Dec 19
2
asterisk queues in off-hook mode ?
Hi,
I am looking to configure asterisk queues in off-hook mode, that is,
the agent calls into the system and stays connected to this call, when
new customer calls, he is redirected to the queue which should
distribute to connected agents. is this possible on teh actual
app_queue or we would need to implement it using ARI.
Thanks in advance.