search for: application_queue

Hi, I am looking to configure asterisk queues in off-hook mode, that is, the agent calls into the system and stays connected to this call, when new customer calls, he is redirected to the queue which should distribute to connected agents. is this possible on teh actual app_queue or we would need to implement it using ARI. Thanks in advance.

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this