Israel Gottlieb
2016-May-11 09:24 UTC
[asterisk-users] How is Queue avg holdtime and avg talktime calculated
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style=""><div><br></div><div>Hi
all</div><div><br></div><div>How is avg hold time
and avg talktime calculated and over long a period of
time?</div><div><br></div><div>Thanks,</div><div>Israel</div><div></div></body></html>
Ishfaq Malik
2016-May-11 09:59 UTC
[asterisk-users] How is Queue avg holdtime and avg talktime calculated
On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb at gmail.com> wrote:> > Hi all > > How is avg hold time and avg talktime calculated and over long a period of > time? > > Thanks, > Israel > >Hi Israel If you are referring to the output of the queue show <queue-name> command then this is the response I received when asking this question previously: "Welcome to business logic embedded into app_queue. The issue with the queue show command rendering stats, is what timeframe are the stats aggregated over? IIRC, the calculations are using a moving average[1]. [1] http://en.wikipedia.org/wiki/Moving_average" If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day. We found the figures outputted by the queue show <queue-name> command to be misleading. Regards Ish -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)161 660 2350 f: +44 (0)161 660 9825 e: ish at pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2, Ducie House 37 Ducie Street Manchester, M1 2JW COMPANY REG NO. 04920552 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160511/5f82f83b/attachment.html>
Ishfaq Malik
2016-May-11 10:02 UTC
[asterisk-users] How is Queue avg holdtime and avg talktime calculated
On 11 May 2016 at 10:59, Ishfaq Malik <ish at pack-net.co.uk> wrote:> > > On 11 May 2016 at 10:24, Israel Gottlieb <isrlgb at gmail.com> wrote: > >> >> Hi all >> >> How is avg hold time and avg talktime calculated and over long a period >> of time? >> >> Thanks, >> Israel >> >> > Hi Israel > > If you are referring to the output of the queue show <queue-name> command > then this is the response I received when asking this question previously: > > "Welcome to business logic embedded into app_queue. The issue with the > queue show command rendering stats, is what timeframe are the stats > aggregated over? IIRC, the calculations are using a moving > average[1]. > > [1] http://en.wikipedia.org/wiki/Moving_average" > > If you want to find an average over a fixed period of time, your best bet is analysing the queue log. We had to do this ourselves when implementing a Dashboard with figures for the day. > > We found the figures outputted by the queue show <queue-name> command to be misleading. > > Regards > > > Ish > > > >You can find my previous query and responses here: http://comments.gmane.org/gmane.comp.telephony.pbx.asterisk.user/282395 -- Ishfaq Malik Department: VOIP Support Company: Packnet Limited t: +44 (0)161 660 2350 f: +44 (0)161 660 9825 e: ish at pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, Duplex 2, Ducie House 37 Ducie Street Manchester, M1 2JW COMPANY REG NO. 04920552 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20160511/63c4a06c/attachment.html>