Hi All, I just found a link which seems to be quite informative about CRM. Just try the link below to have a look at it. http://www.quazen.com/Business/Management/Introduction-to-CRM.25530 This contains the basics of CRM. I really loved this article. Thanks, Ankur --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To post to this group, send email to rubyonrails-talk-/JYPxA39Uh5TLH3MbocFFw@public.gmane.org To unsubscribe from this group, send email to rubyonrails-talk-unsubscribe-/JYPxA39Uh5TLH3MbocFFw@public.gmane.org For more options, visit this group at http://groups.google.com/group/rubyonrails-talk?hl=en -~----------~----~----~----~------~----~------~--~---