asterisk users - Jan 2011 - How to reject an incoming call using AMI ?

Hi,

For a call center, I'm studying how I can offer agents the ability to reject
an incoming call using a custom application.
As you can guess, in this case, rejecting a call means "let another agent
answer this call" (it
doesn't mean "end this call").

The only way I could imagine for this to happen, would be to redirect the
caller to a conference room, then hangup
the agent call leg and then redirect the caller back to the appropriate
queue, hoping the caller wouldn't be once again
forwarded to the busy agent.

Which way to implement this  would you suggest or recommend ?

Regards
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110110/6e633934/attachment.htm>

Hi. You see the comando Hangup in the AMI?


Best regards,
Rodrigo Lang.

2011/1/10 Olivier <oza_4h07 at yahoo.fr>
> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let another
agent
> answer this call" (it
> doesn't mean "end this call").
>
> The only way I could imagine for this to happen, would be to redirect the
> caller to a conference room, then hangup
> the agent call leg and then redirect the caller back to the appropriate
> queue, hoping the caller wouldn't be once again
> forwarded to the busy agent.
>
> Which way to implement this  would you suggest or recommend ?
>
> Regards
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>


-- 
Rodrigo Lang
Opening your mind - Just another Open Source
site<http://openingyourmind.wordpress.com/>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110110/21e6c2dd/attachment.htm>

Why not an unattended transfer to the queue itself, or a different queue?
l.


2011/1/10 Olivier <oza_4h07 at yahoo.fr>
> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let another
agent
> answer this call" (it
> doesn't mean "end this call").
>
> The only way I could imagine for this to happen, would be to redirect the
> caller to a conference room, then hangup
> the agent call leg and then redirect the caller back to the appropriate
> queue, hoping the caller wouldn't be once again
> forwarded to the busy agent.
>
> Which way to implement this  would you suggest or recommend ?
>
> Regards
>

-- 
Loway - home of QueueMetrics - http://queuemetrics.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110111/5453a5dc/attachment.htm>