Displaying 1 result from an estimated 1 matches for "21e6c2dd".
2011 Jan 10
2
How to reject an incoming call using AMI ?
Hi,
For a call center, I'm studying how I can offer agents the ability to reject
an incoming call using a custom application.
As you can guess, in this case, rejecting a call means "let another agent
answer this call" (it
doesn't mean "end this call").
The only way I could imagine for this to happen, would be to redirect the
caller to a conference room, then hangup