I recently inherited an Asterisk system (PBX in a Flash, based on Asterisk 1.4 and FreePBX). The phones are mostly Cisco 7960 phones with the SIP firmware. The Asterisk setup relies heavily on queues with dynamic agents. The problem I am having is that on SOME (but not all) the Cisco phones, the phone will not allow dialing a second *. As a result, the agent can log in to queue 600 by dialing 600* but cannot log out again with 600**. Is this due to a setting on the phone, or within Asterisk? I suspect it is on the phone, since not all devices are affected. I'd appreciate help with tracking down which setting might cause this! Thanks! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100725/9a607abb/attachment.htm
Check your dialplan.xml file that the affected phones are loading. Thanks, --Warren Selby On Jul 25, 2010, at 10:52 AM, Kevin Keane <subscription at kkeane.com> wrote:> I recently inherited an Asterisk system (PBX in a Flash, based on > Asterisk 1.4 and FreePBX). The phones are mostly Cisco 7960 phones > with the SIP firmware. > > > > The Asterisk setup relies heavily on queues with dynamic agents. The > problem I am having is that on SOME (but not all) the Cisco phones, > the phone will not allow dialing a second *. As a result, the agent > can log in to queue 600 by dialing 600* but cannot log out again > with 600**. > > > > Is this due to a setting on the phone, or within Asterisk? I suspect > it is on the phone, since not all devices are affected. > > > > I?d appreciate help with tracking down which setting might cause thi > s! > > > > Thanks! > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
mstults tds.net
2010-Jul-25 22:37 UTC
[asterisk-users] Cisco 7960 phone can't leave a queue
On Sun, Jul 25, 2010 at 9:52 AM, Kevin Keane <subscription at kkeane.com>wrote:> I recently inherited an Asterisk system (PBX in a Flash, based on Asterisk > 1.4 and FreePBX). The phones are mostly Cisco 7960 phones with the SIP > firmware. > > > > The Asterisk setup relies heavily on queues with dynamic agents. The > problem I am having is that on SOME (but not all) the Cisco phones, the > phone will not allow dialing a second *. As a result, the agent can log in > to queue 600 by dialing 600* but cannot log out again with 600**. > > > > Is this due to a setting on the phone, or within Asterisk? I suspect it is > on the phone, since not all devices are affected. > > > > I?d appreciate help with tracking down which setting might cause this! > > > > Thanks! > > > I would also check to see if they are static members. That would explain > why some can leave and some can't. >Mike> -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100725/36323cfd/attachment.htm