asterisk users - Apr 2010 - Rebooting Polycom's - Could not create address for 'XXXX'

We are running a PBX box for our small company's phone system. There are two
phones on our network that are not working though.

When I reboot a phone that works correctly, like this (note 4907 is the phones
extension):

asterisk -rx "sip notify polycom-check-cfg 4907"

It returns this:

Sending NOTIFY of type 'polycom-check-cfg' to '4907'

and the phone proceeds to reboot normally.

However if I try to do this with a phone that is not connecting, like extension
4912, I get this:

Could not create address for '4912'

And /var/log/asterisk/full just spits out:

[Apr  7 15:20:41] VERBOSE[2899] logger.c:     -- Remote UNIX connection
[Apr  7 15:20:41] VERBOSE[12115] logger.c:     -- Remote UNIX connection
disconnected

Not much help. I can't seem to see any other Logs that are logging anything
for this phone.

Does anyone have any clue where I can start to determine the problem? Where
should I be looking?

On this PBX box, all the Polycom provisioning configs and settings are in
/home/PlcmSpIp/

I'm new to the PBX/Asterisk thing cause I'm taking over for the previous
IT guy and trying to figure out the mess he made with this. Any help would be
appreciated.

Jake

As I fairly know, you cannot send a SIP message if the telephone is not
registered to you (In case host=dynamic in configuration), since you don't
know which is the telephone address or if it's behind NAT.

If not registered you should try with an outside script  like this:
http://www.voip-info.org/wiki/view/Polycom+reboot+hardphone+script

Regards
Jose Flores Galicia
<<FloJoSe at gmail.com>>
BriefCode && Code Based Training


2010/4/7 Jake Wilson <jake.wilson at answeron.com>
> We are running a PBX box for our small company's phone system. There
are
> two phones on our network that are not working though.
>
> When I reboot a phone that works correctly, like this (note 4907 is the
> phones extension):
>
> asterisk -rx "sip notify polycom-check-cfg 4907"
>
> It returns this:
>
> Sending NOTIFY of type 'polycom-check-cfg' to '4907'
>
> and the phone proceeds to reboot normally.
>
> However if I try to do this with a phone that is not connecting, like
> extension 4912, I get this:
>
> Could not create address for '4912'
>
> And /var/log/asterisk/full just spits out:
>
> [Apr  7 15:20:41] VERBOSE[2899] logger.c:     -- Remote UNIX connection
> [Apr  7 15:20:41] VERBOSE[12115] logger.c:     -- Remote UNIX connection
> disconnected
>
> Not much help. I can't seem to see any other Logs that are logging
anything
> for this phone.
>
> Does anyone have any clue where I can start to determine the problem? Where
> should I be looking?
>
> On this PBX box, all the Polycom provisioning configs and settings are in
> /home/PlcmSpIp/
>
> I'm new to the PBX/Asterisk thing cause I'm taking over for the
previous IT
> guy and trying to figure out the mess he made with this. Any help would be
> appreciated.
>
> Jake
>
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