I am trying to get a queue to do more than just play music and hold calls.
Specifically, making some "comforting" voice announcements would be
nice.
Below is the queues.conf file relevant portions.
Member phone number is munged to protect the guilty.
We shouldn't need the announcement source info, but I have been trying
everything.
The problem is with the member busy, we get no voice announcements.
(For test purposes is being on hold "busy"? We have also just laid
the
phone on the desk.)
We will settle for expected hold time, Thank you announcements, Position in
queue, or Dow Jones 30 Industrials news. :-)
Anyone have a tip?
Cary Fitch
Here are some relevant errors from console.
[Mar 20 12:16:16] WARNING[4317]: chan_sip.c:12406 handle_response_invite:
Re-invite to non-existing call leg on other UA. SIP dialog
'495f59f65dec70c67849cf4f0cd098ec at 72.49.176.4'. Giving up.
-- SIP/3617001000-009a3930 is circuit-busy
-- Nobody picked up in 60000 ms
-- Exiting on time-out cycle
-
[Mar 20 12:16:16] WARNING[4317]: chan_sip.c:12949 handle_response: Remote
host can't match request CANCEL to call
'495f59f65dec70c67849cf4f0cd098ec at 72.49.176.4'. Giving up.
-- Stopped music on hold on SIP/3617001401-fc0359f0
[usa-queue]
queue-youarenext = "queue-youarenext"
queue-thereare = " there-thereare"
queue-callswaiting = "queue-callswaiting"
queue-holdtime = "queue-holdtime"
queue-thankyou = " "queue-thankyou"
music = default
maxlen = 0
strategy = ringall
context = leave-message
periodic-announce = "thank-you-message"
periodic-announce-frequency = 30
announce-frequency = 30
announce-holdtime = yes
announce-round-seconds = 10
joinempty = no
leavewhenempty = yes
retry = 30
timeout = 300
member => SIP/3617001402
The most popular answer I've seen here is to replace the regular music with
a streamed audio feed which can be anything you have access to. I'd try and
give you details, but they wouldn't be correct. This information is pretty
easy to locate in the digium site, viop-info.org or google.
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Cary Fitch
Sent: Friday, March 20, 2009 12:32 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] Queues Announce help request.
I am trying to get a queue to do more than just play music and hold calls.
Specifically, making some "comforting" voice announcements would be
nice.
Below is the queues.conf file relevant portions.
Member phone number is munged to protect the guilty.
We shouldn't need the announcement source info, but I have been trying
everything.
The problem is with the member busy, we get no voice announcements.
(For test purposes is being on hold "busy"? We have also just laid
the
phone on the desk.)
We will settle for expected hold time, Thank you announcements, Position in
queue, or Dow Jones 30 Industrials news. :-)
Anyone have a tip?
Cary Fitch
Here are some relevant errors from console.
[Mar 20 12:16:16] WARNING[4317]: chan_sip.c:12406 handle_response_invite:
Re-invite to non-existing call leg on other UA. SIP dialog
'495f59f65dec70c67849cf4f0cd098ec at 72.49.176.4'. Giving up.
-- SIP/3617001000-009a3930 is circuit-busy
-- Nobody picked up in 60000 ms
-- Exiting on time-out cycle
-
[Mar 20 12:16:16] WARNING[4317]: chan_sip.c:12949 handle_response: Remote
host can't match request CANCEL to call
'495f59f65dec70c67849cf4f0cd098ec at 72.49.176.4'. Giving up.
-- Stopped music on hold on SIP/3617001401-fc0359f0
[usa-queue]
queue-youarenext = "queue-youarenext"
queue-thereare = " there-thereare"
queue-callswaiting = "queue-callswaiting"
queue-holdtime = "queue-holdtime"
queue-thankyou = " "queue-thankyou"
music = default
maxlen = 0
strategy = ringall
context = leave-message
periodic-announce = "thank-you-message"
periodic-announce-frequency = 30
announce-frequency = 30
announce-holdtime = yes
announce-round-seconds = 10
joinempty = no
leavewhenempty = yes
retry = 30
timeout = 300
member => SIP/3617001402
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----- "Cary Fitch" <caryf at usawide.net> wrote:> I am trying to get a queue to do more than just play music and hold > calls. > Specifically, making some "comforting" voice announcements would be > nice.You may want to take the quotes off of the filenames in your queues.conf config file... they're not needed, and could very well be causing your problems. -- Jared Smith Training Manager Digium, Inc.
On 3/20/09, Cary Fitch <caryf at usawide.net> wrote:> I am trying to get a queue to do more than just play music and hold calls. > Specifically, making some "comforting" voice announcements would be nice. > > Below is the queues.conf file relevant portions. > > Member phone number is munged to protect the guilty. > > We shouldn't need the announcement source info, but I have been trying > everything. > > The problem is with the member busy, we get no voice announcements. > (For test purposes is being on hold "busy"? We have also just laid the > phone on the desk.) > > We will settle for expected hold time, Thank you announcements, Position in > queue, or Dow Jones 30 Industrials news. :-) > > Anyone have a tip? > > Cary FitchI just thought I'd mention that ViciDial has the ability to play a periodic announcement on inbound queue calls, as well as music on hold, place in line, estimated hold time and lots of other inbound-only features. ViciDial does not use Asterisk Queues so the way we got it working probably wouldn't help you much, but I just wanted to mention it's functionality and that it is open source if you wanted to give it a try. Thanks, MATT---