asterisk users - Jan 2009 - Nortel IP phone i2002 - DHCP server unreachable

Is anybody using Nortel IP Phone?
I have (second hand) Nortel i2002 phone and when it boots I get:
DHCP server unreachable

F/W version: 0604D9C

My setting: 
DHCP? [0-No, 1-Yes]: 1
DHCP: 0-Full, 1-Partial: 0

Can any body suggest how to troubleshoot it?

-- 
#Joseph
GPG KeyID: ED0E1FB7

1	Can you verify that you have a DHCP server running on that network
segment?
2	Can you verify that the Ethernet port on the phone is indeed seeing
link from the switch?
3	Have you run wireshark/tcpdump to see if anything is traveling
to/from the phone?

Alex

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Joseph
> Sent: Friday, January 23, 2009 9:58 PM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Nortel IP phone i2002 - DHCP server unreachable
> 
> Is anybody using Nortel IP Phone?
> I have (second hand) Nortel i2002 phone and when it boots I get:
> DHCP server unreachable
> 
> F/W version: 0604D9C
> 
> My setting:
> DHCP? [0-No, 1-Yes]: 1
> DHCP: 0-Full, 1-Partial: 0
> 
> Can any body suggest how to troubleshoot it?
> 
> --
> #Joseph
> GPG KeyID: ED0E1FB7
> 
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

Thanks for the input.
Yes, I have all the correct setting in the phone.  However, it turn out that I
need to have as DHCP server Nortel BCM (Business Communication Manager),
whatever
it is.  It must be some proprietary stuff.

So the only option for me was to setup IP manually; and it did work following
this guide:
http://www.oneconnect.ca/files/userguide.i2002-i2004ConfigurationInstructions.pdf

--
#Joseph
GPG KeyID: ED0E1FB7


On Fri, 23 Jan 2009, Alexander Lopez wrote:
>1	Can you verify that you have a DHCP server running on that network
>segment?
>2	Can you verify that the Ethernet port on the phone is indeed seeing
>link from the switch?
>3	Have you run wireshark/tcpdump to see if anything is traveling
>to/from the phone?
>
>Alex
>
>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-
>> bounces at lists.digium.com] On Behalf Of Joseph
>> Sent: Friday, January 23, 2009 9:58 PM
>> To: asterisk-users at lists.digium.com
>> Subject: [asterisk-users] Nortel IP phone i2002 - DHCP server
unreachable
>> 
>> Is anybody using Nortel IP Phone?
>> I have (second hand) Nortel i2002 phone and when it boots I get:
>> DHCP server unreachable
>> 
>> F/W version: 0604D9C
>> 
>> My setting:
>> DHCP? [0-No, 1-Yes]: 1
>> DHCP: 0-Full, 1-Partial: 0
>> 
>> Can any body suggest how to troubleshoot it?
>> 
>> --
>> #Joseph
>> GPG KeyID: ED0E1FB7

Perhaps this would help...

http://blog.michaelfmcnamara.com/2007/10/dhcp-options-voip/

Gives details on the dhcp option string needed for the phones and explains
that without it the phone will not accept a DHCP response...

d

2009/1/24 Joseph <syscon780 at gmail.com>
> Thanks for the input.
> Yes, I have all the correct setting in the phone.  However, it turn out
> that I need to have as DHCP server Nortel BCM (Business Communication
> Manager), whatever
> it is.  It must be some proprietary stuff.
>
> So the only option for me was to setup IP manually; and it did work
> following this guide:
>
>
http://www.oneconnect.ca/files/userguide.i2002-i2004ConfigurationInstructions.pdf
>
> --
> #Joseph
> GPG KeyID: ED0E1FB7
>
>
> On Fri, 23 Jan 2009, Alexander Lopez wrote:
>
> >1      Can you verify that you have a DHCP server running on that
network
> >segment?
> >2      Can you verify that the Ethernet port on the phone is indeed
seeing
> >link from the switch?
> >3      Have you run wireshark/tcpdump to see if anything is traveling
> >to/from the phone?
> >
> >Alex
> >
> >
> >> -----Original Message-----
> >> From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-
> >> bounces at lists.digium.com] On Behalf Of Joseph
> >> Sent: Friday, January 23, 2009 9:58 PM
> >> To: asterisk-users at lists.digium.com
> >> Subject: [asterisk-users] Nortel IP phone i2002 - DHCP server
> unreachable
> >>
> >> Is anybody using Nortel IP Phone?
> >> I have (second hand) Nortel i2002 phone and when it boots I get:
> >> DHCP server unreachable
> >>
> >> F/W version: 0604D9C
> >>
> >> My setting:
> >> DHCP? [0-No, 1-Yes]: 1
> >> DHCP: 0-Full, 1-Partial: 0
> >>
> >> Can any body suggest how to troubleshoot it?
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20090124/634b309e/attachment.htm