Hi All, I'd appreciate some help on how to implement "call stealing". That is, where you dial a code to redirect any call on the system to your handset. I'm getting rid of my BRI service and I'm trying to replace the functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and Asterisk. On my ISDN PBX, the short-code *46 does this. For example, if I take a call on my living room extension and need to refer to some paperwork, I can go to the study, pick up that extension, dial *46, and the call is transferred to the study where I can continue the call with the paperwork to hand. It also helps if you take a call for someone else if that person can steal the call from your extension. Call parking provides a partial work-around but it's a pain having to remember to park a call before moving location. I haven't found an application for call stealing and can't figure out a way to do this. Can anyone help? TIA, -- Geoff
and if you use the trasnfer app whit the features chann? David 2009/1/15 Geoff Lane <geoff at gjctech.co.uk>> Hi All, > > I'd appreciate some help on how to implement "call stealing". That is, > where you dial a code to redirect any call on the system to your > handset. > > I'm getting rid of my BRI service and I'm trying to replace the > functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and > Asterisk. On my ISDN PBX, the short-code *46 does this. For example, > if I take a call on my living room extension and need to refer to some > paperwork, I can go to the study, pick up that extension, dial *46, > and the call is transferred to the study where I can continue the call > with the paperwork to hand. It also helps if you take a call for > someone else if that person can steal the call from your extension. > > Call parking provides a partial work-around but it's a pain having to > remember to park a call before moving location. I haven't found an > application for call stealing and can't figure out a way to do this. > > Can anyone help? > > TIA, > > -- > Geoff > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090115/5ad168c0/attachment.htm
Why not use call-conferencing? If you transferred your call into a conference room, you could join the conference from any extension on your *. When the caller hangs up, just end the conference. -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Geoff Lane Sent: Thursday, January 15, 2009 5:11 AM To: Asterisk Users Subject: [asterisk-users] Call Stealing Hi All, I'd appreciate some help on how to implement "call stealing". That is, where you dial a code to redirect any call on the system to your handset. I'm getting rid of my BRI service and I'm trying to replace the functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and Asterisk. On my ISDN PBX, the short-code *46 does this. For example, if I take a call on my living room extension and need to refer to some paperwork, I can go to the study, pick up that extension, dial *46, and the call is transferred to the study where I can continue the call with the paperwork to hand. It also helps if you take a call for someone else if that person can steal the call from your extension. Call parking provides a partial work-around but it's a pain having to remember to park a call before moving location. I haven't found an application for call stealing and can't figure out a way to do this. Can anyone help? TIA, -- Geoff _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
On Thursday, January 15, 2009, Danny Nicholas wrote:> Why not use call-conferencing? If you transferred your call into a > conference room, you could join the conference from any extension on > your *. When the caller hangs up, just end the conference.Thanks for the reply. AIUI, you need to set up the conference before leaving the extension on which you took the call. If so, call parking would probably be better since that leaves the original extension free for further calls. Thanks again, -- Geoff
Geoff Lane wrote:> On Thursday, January 15, 2009, Danny Nicholas wrote: > > >> Why not use call-conferencing? If you transferred your call into a >> conference room, you could join the conference from any extension on >> your *. When the caller hangs up, just end the conference. >> > > Thanks for the reply. > > AIUI, you need to set up the conference before leaving the extension > on which you took the call. If so, call parking would probably be > better since that leaves the original extension free for further > calls. > > Thanks again, > >Would SLA (Shared Line Appearance) work for this? Put call on hold, press button beside flashing light on second handset? regards, Drew -- Drew Gibson Systems Administrator OANDA Corporation www.oanda.com
Quoth Geoff Lane <geoff at gjctech.co.uk>...> >AIUI, you need to set up the conference before leaving the extension >on which you took the call.Yes you do. You'd need to explicitly send the call to a conference, listen and remember the conference number. FWIW, Call Stealing is a feature I miss from my Argent PBX :-( It was nice to wander off and be able to grab an existing call to my extension from any phone that I picked up. I've not been able to find a way of doing this in Asterisk. -- Regards, Russell -------------------------------------------------------------------- | Russell Brown | MAIL: russell at lls.com PHONE: 01780 471800 | | Lady Lodge Systems | WWW Work: http://www.lls.com | | Peterborough, England | WWW Play: http://www.ruffle.me.uk | --------------------------------------------------------------------
Look int the "ChannelRedirect" command. Geoff Lane wrote:> Hi All, > > I'd appreciate some help on how to implement "call stealing". That is, > where you dial a code to redirect any call on the system to your > handset. > > I'm getting rid of my BRI service and I'm trying to replace the > functionality of my existing ISDN2e PBX (Cybergear Gold) with VOIP and > Asterisk. On my ISDN PBX, the short-code *46 does this. For example, > if I take a call on my living room extension and need to refer to some > paperwork, I can go to the study, pick up that extension, dial *46, > and the call is transferred to the study where I can continue the call > with the paperwork to hand. It also helps if you take a call for > someone else if that person can steal the call from your extension. > > Call parking provides a partial work-around but it's a pain having to > remember to park a call before moving location. I haven't found an > application for call stealing and can't figure out a way to do this. > > Can anyone help? > > TIA, > >