Hi -
I have a queue setup with 4 agents. The people working the queue
tell me that when a new call goes into the queue, both the agent and
the caller hear a tone. These are static agents - could it be
ringing the line again, even though the agent is on a call? We are
using GXP2000's with only 1 line programmed in.
thanks
Todd
queue.conf> [601]
> announce-frequency=0
> monitor-format=wav
> monitor-join=yes
> music=default
> queue-callswaiting> queue-thankyou=queue-thankyou
> queue-thereare> queue-youarenext> retry=5
> rtone=0
> strategy=ringall
> timeout=15
> wrapuptime=1
> leavewhenempty=no
> eventwhencalled=no
> joinempty=Yes
> context> maxlen=0
> announce-holdtime=no
> eventmemberstatus=no
> member=Local/1201 at from-internal/n,0
> member=Local/1202 at from-internal/n,0
> member=Local/1203 at from-internal/n,0
> member=Local/1204 at from-internal/n,0
> member=Local/1205 at from-internal/n,0
>
