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Goke Aruna

2007-May-02 12:04 UTC

[asterisk-users] allowing call every 15mins

Hello all,

I have a set up that answer my customer. and its working well,

however, the number of call to technical dept is what i want to reduce.

I want all call to get to voice prompt except that that enter when
minutes is 15, 30, 45, 60(in multiples of 15 minutes).

how can i achieve this and what application can i use to get this done.

I will be glad, if someone can give me a hint on this.

i have  asterisk-1.12.1
	zaptel-1.9.1
	chan_ss7-0.8.4

Goksie

Andrew Kohlsmith

2007-May-02 13:36 UTC

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[asterisk-users] allowing call every 15mins

On Wednesday 02 May 2007 3:04 pm, Goke Aruna wrote:> I have a set up that answer my customer. and its working well,
> however, the number of call to technical dept is what i want to reduce.
> I want all call to get to voice prompt except that that enter when
> minutes is 15, 30, 45, 60(in multiples of 15 minutes).
So YOU're the guy who makes the calls to tech support so hideous!!
> how can i achieve this and what application can i use to get this done.
GotoIfTime can help you here, but it'll be a little messy:

exten => 1,1,GotoIfTime(0:01-0:14|*|*|*?toobad)
exten => 1,n,GotoIfTime(0:16-0:29|*|*|*?toobad)
exten => 1,n,GotoIfTime(0:31-0:44|*|*|*?toobad)
exten => 1,n,GotoIfTime(0:46-0:59|*|*|*?toobad)
exten => 1,1,GotoIfTime(1:01-1:14|*|*|*?toobad)
exten => 1,n,GotoIfTime(1:16-1:29|*|*|*?toobad)
exten => 1,n,GotoIfTime(1:31-1:44|*|*|*?toobad)
exten => 1,n,GotoIfTime(1:46-1:59|*|*|*?toobad)
...
exten => 1,1,GotoIfTime(23:01-23:14|*|*|*?toobad)
exten => 1,n,GotoIfTime(23:16-23:29|*|*|*?toobad)
exten => 1,n,GotoIfTime(23:31-23:44|*|*|*?toobad)
exten => 1,n,GotoIfTime(23:46-23:59|*|*|*?toobad)
exten => 1,n,Dial(SIP/techsupport)
exten => 1,n,GotoIf($[${DIALSTATUS} = BUSY]?toobad)
exten => 1,n,Hangup
exten => 1,n(toobad),VoiceMail(100@default)

Very messy.  Alternatively:
exten => 1,1,GotoIfTime(0:00-0:00|*|*|*?woohoo)
exten => 1,n,GotoIfTime(0:15-0:15|*|*|*?woohoo)
exten => 1,n,GotoIfTime(0:30-0:30|*|*|*?woohoo)
exten => 1,n,GotoIfTime(0:45-0:45|*|*|*?woohoo)
...
exten => 1,n,GotoIfTime(23:00-23:00|*|*|*?woohoo)
exten => 1,n,GotoIfTime(23:15-23:15|*|*|*?woohoo)
exten => 1,n,GotoIfTime(23:30-23:30|*|*|*?woohoo)
exten => 1,n,GotoIfTime(23:45-23:45|*|*|*?woohoo)
exten => 1,n,VoiceMail(100@default)
exten => 1,n,Hangup
exten => 1,n(woohoo),Dial(SIP/techsupport)
...

Pretty much equally messy.

Both of these examples assume you want to allow calls for a minute every 
quarter hour 24 hours a day, quite possibly to match policies on most vendors 
which claim they offer 24-hour tech support but implement similar 
dialplans. :-)

Honestly though this is a strange request...  Why bother offering tech support 
if you are only allowing calls for 1 minute every 15 minutes?  Why not be 
honest about it and do this:

exten => 1,1,Playback(sorry-we-dont-offer-support)
exten => 1,n,Wait(30)
exten => 1,n,Hangup

??

-A.

Steve Totaro

2007-May-02 13:43 UTC

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[asterisk-users] allowing call every 15mins

http://www.voip-info.org/wiki/view/Asterisk+tips+openhours 

Thanks,
Steve Totaro
http://www.asteriskhelpdesk.com/component/option,com_wrapper/Itemid,37/

KB3OPB
 
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
> bounces@lists.digium.com] On Behalf Of Goke Aruna
> Sent: Wednesday, May 02, 2007 3:05 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] allowing call every 15mins
> 
> Hello all,
> 
> I have a set up that answer my customer. and its working well,
> 
> however, the number of call to technical dept is what i want to
reduce.> 
> I want all call to get to voice prompt except that that enter when
> minutes is 15, 30, 45, 60(in multiples of 15 minutes).
> 
> how can i achieve this and what application can i use to get this
done.> 
> I will be glad, if someone can give me a hint on this.
> 
> i have  asterisk-1.12.1
> 	zaptel-1.9.1
> 	chan_ss7-0.8.4
> 
> Goksie
> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

Salvatore Giudice

2007-May-02 14:01 UTC

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[asterisk-users] allowing call every 15mins

Wow... Now that is customer service... I love it. It's the old "maybe
the
customer will stop calling if we stop answering the phone" approach. I love
it.

Anyway, I think you could do it with an AGI call to a script that tracks
callerid and last call time. The script could basically decide whether to
pass them to a dial command or to a sound byte/hangup. For example the perl
AGI supports the following:

#for dialing
$AGI->exec('Dial', $option);
#for playing a sound byte
$AGI->stream_file('wedonnotwanttotalktoyou');

There are several AGI classes available for a variety of
scripting/programming languages. You would just need to mock up something
with callerid:time tracking and a simple check.
http://www.voip-info.org/wiki-Asterisk+AGI


Good luck, SG
--------------------------------------------------
Salvatore Giudice
Salvatore.Giudice@VoIPSecurityTraining.com

VoIP Security Training, LLC
http://VoIPSecurityTraining.com

848 N. Rainbow Blvd. #1676
Las Vegas, NV 89107
Phone: (617) 959-7625
Fax: (214) 279-2906


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Goke Aruna
Sent: Wednesday, May 02, 2007 3:05 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] allowing call every 15mins

Hello all,

I have a set up that answer my customer. and its working well,

however, the number of call to technical dept is what i want to reduce.

I want all call to get to voice prompt except that that enter when
minutes is 15, 30, 45, 60(in multiples of 15 minutes).

how can i achieve this and what application can i use to get this done.

I will be glad, if someone can give me a hint on this.

i have  asterisk-1.12.1
	zaptel-1.9.1
	chan_ss7-0.8.4

Goksie

_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Derek Whitten

2007-May-02 14:54 UTC

head link

[asterisk-users] allowing call every 15mins

> Honestly though this is a strange request...  Why bother offering tech
support
> if you are only allowing calls for 1 minute every 15 minutes?  Why not be 
> honest about it and do this:
> 
> exten => 1,1,Playback(sorry-we-dont-offer-support)
> exten => 1,n,Wait(30)
> exten => 1,n,Hangup
> 
> ??
> 
> -A.
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
ROFLMFAO!!!

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Salvatore Giudice

2007-May-02 16:38 UTC

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[asterisk-users] allowing call every 15mins

They could just put up a ticket system like Sellvoip and simply ignore all
the tickets.

--------------------------------------------------
Salvatore Giudice
Salvatore.Giudice@VoIPSecurityTraining.com

VoIP Security Training, LLC
http://VoIPSecurityTraining.com

848 N. Rainbow Blvd. #1676
Las Vegas, NV 89107
Phone: (617) 959-7625
Fax: (214) 279-2906


-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Derek Whitten
Sent: Wednesday, May 02, 2007 5:54 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] allowing call every 15mins

> Honestly though this is a strange request...  Why bother offering tech 
> support if you are only allowing calls for 1 minute every 15 minutes?  
> Why not be honest about it and do this:
> 
> exten => 1,1,Playback(sorry-we-dont-offer-support)
> exten => 1,n,Wait(30)
> exten => 1,n,Hangup
> 
> ??
> 
> -A.
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
ROFLMFAO!!!

Anselm Martin Hoffmeister

2007-May-03 00:29 UTC

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[asterisk-users] allowing call every 15mins

Am Mittwoch, den 02.05.2007, 20:04 +0100 schrieb Goke
Aruna:> Hello all,
> 
> I have a set up that answer my customer. and its working well,
> 
> however, the number of call to technical dept is what i want to reduce.
> 
> I want all call to get to voice prompt except that that enter when
> minutes is 15, 30, 45, 60(in multiples of 15 minutes).
> 
> how can i achieve this and what application can i use to get this done.
> 
> I will be glad, if someone can give me a hint on this.
Are you trying to hint for future content of the Dilbert cartoon strip?
What exactly is the point in allowing calls only during those four
minutes?

You would probably better set up a Queue system where callers can wait
for anyone to answer the phone... or at least listen to some music NOT.

By the way, once the customers learn about such an unusual setup, once
problems start, the system will get a workload spike four times per hour
- this is probably not something you want to achieve. (Have trouble with
phones => get more trouble soon)

As others write, this implementation is technically possible, and not
even too complicated, but for the reason of it, I draw a blank. Would
you please explain the idea behind it, for our all viewing pleasure?

Regards,
Anselm

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