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Hello all, I have a set up that answer my customer. and its working well, however, the number of call to technical dept is what i want to reduce. I want all call to get to voice prompt except that that enter when minutes is 15, 30, 45, 60(in multiples of 15 minutes). how can i achieve this and what application can i use to get this done. I will be glad, if someone can give me a hint on this.